AccountId: 011433970860
ContactId: a6b19bfc-b328-48dc-8f4b-63e4f9940d39
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 46139 ms
Total Talk Time (AGENT): 7782 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/02/a6b19bfc-b328-48dc-8f4b-63e4f9940d39_20250602T17:32_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[AGENT][NEUTRAL] This is [PII]. How can I help you?
[AGENT][NEUTRAL] Is anyone there?
[AGENT][NEUTRAL] Is anyone there?