AccountId: 011433970860
ContactId: a6acd670-ef6c-45e3-b2a6-4e3d94141ada
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 11819 ms
Total Talk Time (AGENT): 4789 ms
Total Talk Time (CUSTOMER): 2899 ms
Interruptions: 0
Overall Sentiment: AGENT=2.5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/28/a6acd670-ef6c-45e3-b2a6-4e3d94141ada_20250328T18:29_UTC.wav
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[AGENT][POSITIVE] Good afternoon thank you for calling AP.
[AGENT][NEUTRAL] Yeah, this is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Hi, I'm [PII] calling from Bozon.