AccountId: 011433970860
ContactId: a68e7be7-39e0-46d7-bf3e-c8ad1bae854d
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 305480 ms
Total Talk Time (AGENT): 169293 ms
Total Talk Time (CUSTOMER): 79334 ms
Interruptions: 2
Overall Sentiment: AGENT=0.4, CUSTOMER=-0.1
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/28/a68e7be7-39e0-46d7-bf3e-c8ad1bae854d_20250428T14:06_UTC.wav
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[AGENT][NEUTRAL] We.
[CUSTOMER][NEUTRAL] Oh likequeta lotto when the sarruda melisa.
[AGENT][NEUTRAL] Melissa one of the omoto.
[CUSTOMER][NEUTRAL] MB and Qatar.
[AGENT][NEUTRAL] So this come with the boy.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Let's check our beneficiociente.
[AGENT][NEUTRAL] for the soda.
[CUSTOMER][NEUTRAL] Cerroenicinco.
[CUSTOMER][NEUTRAL] Cinco cinco nove sincuentauno.
[CUSTOMER][NEUTRAL] We had taken timoinnoquemleo queer timos defi.
[AGENT][NEUTRAL] Perfect. No lo lozunzamoans.
[CUSTOMER][NEUTRAL] Oh, OK.
[CUSTOMER][NEUTRAL] OK.
[AGENT][POSITIVE] Perfect. Yeah they normally no telephone call Albertale is still connected.
[CUSTOMER][NEUTRAL] Cres errocinco siete [PII] cinco cinco extension scient dose.
[AGENT][NEUTRAL] Into those and check it out.
[AGENT][NEUTRAL] No yin yin one. OK.
[AGENT][NEUTRAL] that posa Santa.
[CUSTOMER][NEUTRAL] Being a hand.
[AGENT][NEUTRAL] Uh, well, that's of us.
[CUSTOMER][NEUTRAL] C. C.
[AGENT][NEUTRAL] Medisa for a number.
[CUSTOMER][NEUTRAL] Silas Marle barn suevedos.
[AGENT][POSITIVE] Mucho gracios is beneficios eel correct.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][POSITIVE] Perfect.
[AGENT][NEUTRAL] And the article informs beneficials they were so una it is a disclaimer.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] A policetiva part del primero deer nerostiva.
[CUSTOMER][NEUTRAL] Mhm. OK.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] He
[CUSTOMER][NEUTRAL] Core.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Keitareal.
[AGENT][NEUTRAL] That we see doesn't know specialista go there.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Just a moment.
[AGENT][NEUTRAL] Just the Palia sister policeto different lamas.
[AGENT][NEUTRAL] So put my specificas.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Mm.
[AGENT][NEUTRAL] I mean on the mesa.
[AGENT][NEUTRAL] This is.
[CUSTOMER][NEUTRAL] Chi
[CUSTOMER][NEUTRAL] He is to withdraw a handle.
[AGENT][NEUTRAL] Do or do we still.
[CUSTOMER][NEUTRAL] It's a man.
[AGENT][NEUTRAL] Uh.
[AGENT][NEUTRAL] If you
[CUSTOMER][NEUTRAL] See
[AGENT][NEUTRAL] Oh
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] beneficials.
[AGENT][NEUTRAL] Mm
[AGENT][NEUTRAL] PCN.
[AGENT][NEUTRAL] The.
[AGENT][MIXED] I gonna go sentences don't care of them in the case. OK, cool. OK, beneficial patient.
[CUSTOMER][NEUTRAL] Mhm
[AGENT][NEUTRAL] But the name was lamblancia into cancer like some diagnostic Lauraioskipomeo infusiones dialysis.
[AGENT][NEUTRAL] yeah, OK.
[AGENT][NEUTRAL] Corelterino Olos proseinos and doctor est no curelpalavisitency.
[AGENT][NEUTRAL] El Maximola police.
[CUSTOMER][NEUTRAL] OK, Quanto cureorano.
[AGENT][NEUTRAL] cure maxi res resal person.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEGATIVE] No it.
[AGENT][NEUTRAL] The permit.
[AGENT][NEUTRAL] Entering the sin.
[AGENT][NEUTRAL] With no.
[AGENT][NEUTRAL] As the momento uh theintotiriado do milk quatrosin the milquiento sincuentado that is uh keep the ento scudo.
[CUSTOMER][NEUTRAL] Ah.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] But it should be selfish. Mhm.
[CUSTOMER][NEUTRAL] Quintasequcuenta. OK.
[CUSTOMER][NEUTRAL] OK, OK, this point. OK, you too. OK, Mua [PII] for information.
[AGENT][NEUTRAL] I.
[CUSTOMER][NEGATIVE] So [PII].
[AGENT][NEUTRAL] I.
[CUSTOMER][POSITIVE] [PII] bye bye.