AccountId: 011433970860
ContactId: a67c92d1-3c58-4aab-a0e6-ed4b5e2618db
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 20260 ms
Total Talk Time (AGENT): 7418 ms
Total Talk Time (CUSTOMER): 781 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/09/a67c92d1-3c58-4aab-a0e6-ed4b5e2618db_20250609T16:58_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[AGENT][NEUTRAL] [PII]. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Hello, my