AccountId: 011433970860
ContactId: a63d03b8-8c45-4412-95a3-71a00cddac5b
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 428440 ms
Total Talk Time (AGENT): 154586 ms
Total Talk Time (CUSTOMER): 148048 ms
Interruptions: 2
Overall Sentiment: AGENT=0.2, CUSTOMER=0.2
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/31/a63d03b8-8c45-4412-95a3-71a00cddac5b_20250131T17:09_UTC.wav
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[AGENT][NEUTRAL] We wanted these gracis Parimapele meiamalisikepo.
[CUSTOMER][NEUTRAL] OK
[CUSTOMER][POSITIVE] See bueno.
[AGENT][NEUTRAL] One start desk on a starter.
[CUSTOMER][NEUTRAL] Yes, uh, just borque I mean.
[AGENT][NEUTRAL] OK, robusa poli numero de seguro Social numeral.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Tres [PII].
[CUSTOMER][NEUTRAL] Mucho erogeno.
[AGENT][NEUTRAL] It comesiano's dead.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] Grasses if ella echelonasmiento illa dere de la casa.
[CUSTOMER][NEUTRAL] Mhm
[CUSTOMER][NEUTRAL] Ferrero de mino escientre DSA say aya Florida reres.
[AGENT][NEUTRAL] OK, can I this email numeral that's 11 no.
[CUSTOMER][NEUTRAL] El [PII] ai tele cinco reso cuatro tare.
[AGENT][NEUTRAL] OK, gracias, [PII] on a copy de latareta for emails.
[CUSTOMER][NEUTRAL] See where uh [PII].
[AGENT][NEUTRAL] OK, you'll put on that.
[CUSTOMER][NEUTRAL] In in the mandala.
[AGENT][NEUTRAL] OK, [PII].
[CUSTOMER][NEUTRAL] And.
[AGENT][NEUTRAL] Enro de la poli numeral.
[CUSTOMER][NEUTRAL] OK, the demon.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK, see.
[AGENT][NEUTRAL] El Nino de la Polia is
[AGENT][NEUTRAL] Do sincuenta.
[CUSTOMER][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] Sinuenteuve.
[CUSTOMER][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] Siete.
[CUSTOMER][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] A CSL Nido de la Palisa.
[CUSTOMER][NEUTRAL] Uh.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Yes Somananap for email.
[AGENT][NEUTRAL] Is Cheallo paraiue Ari.
[AGENT][NEUTRAL] Let thatjeta.
[CUSTOMER][NEUTRAL] So you know my.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] As daycare team.
[CUSTOMER][NEUTRAL] It
[CUSTOMER][NEUTRAL] OK, but on the story no no mucha we say yeah.
[AGENT][NEUTRAL] Uh, OK, OK.
[CUSTOMER][NEUTRAL] Where is the dodo moyamamieso Marcosesse Marcota er ah yeah yeah.
[AGENT][NEUTRAL] What is
[AGENT][NEUTRAL] OK. Perrio.
[CUSTOMER][NEUTRAL] See
[AGENT][NEUTRAL] Ove sports node Abrillope soloneita.
[CUSTOMER][NEUTRAL] No, no, not a not a yeah.
[AGENT][NEUTRAL] OK, Talves spore signal.
[AGENT][NEUTRAL] That
[CUSTOMER][NEUTRAL] Uh, no, it's nose.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Ah, I wanna see. I wanna see.
[AGENT][NEUTRAL] OK. OK, great. OK, why not.
[CUSTOMER][NEUTRAL] Mm
[CUSTOMER][NEUTRAL] He to you.
[CUSTOMER][NEUTRAL] Yeah, yeah, go pelato no nolo puer and bio travesse s.
[AGENT][NEUTRAL] Boa manallo and una manera deferentemontito, OK.
[CUSTOMER][NEUTRAL] Mhm
[CUSTOMER][NEUTRAL] Mhm
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Seeing this attachment in the panel, but a boy.
[AGENT][NEUTRAL] So Mandalosin attachment.
[AGENT][NEUTRAL] So the part and little email moment de, OK.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] That's about it.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] See Condayegaepola tatata it'll email no on an attachment.
[CUSTOMER][NEUTRAL] OK, I may.
[CUSTOMER][NEUTRAL] C E C E C.
[AGENT][NEUTRAL] OK, yeah I do numerals under the inpatient hospitaliello for the outpatient hospitals numerous on numerro de la polisa.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] Mm
[CUSTOMER][NEUTRAL] I on the no no no.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Mm.
[AGENT][NEUTRAL] And I'll email tovelaargeta.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] See on the limit your last ahead.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] OK, Ibajo this apajo de sun nombre num derupo.
[CUSTOMER][NEUTRAL] Mhm
[CUSTOMER][NEUTRAL] Mm
[AGENT][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] Uh.
[AGENT][NEUTRAL] Oh, they on.
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] Uh lapoel Numero de la polia estabajo de individual.
[CUSTOMER][NEUTRAL] See yellowy.
[AGENT][POSITIVE] They look forward to that.
[AGENT][NEUTRAL] Cerrodoin uh-huh Cerrocinco Niete.
[CUSTOMER][NEUTRAL] I
[CUSTOMER][NEUTRAL] See.
[AGENT][NEUTRAL] SOSL Numero de la Palia.
[CUSTOMER][POSITIVE] OK. Mucha gracia.
[AGENT][NEUTRAL] It's in plaster algo masque for you.
[CUSTOMER][NEUTRAL] You
[CUSTOMER][NEUTRAL] No, it's just so it's a.
[AGENT][NEUTRAL] Esenor Cardenas gracias apele quepasia.
[CUSTOMER][NEUTRAL] Russia, you want.
[AGENT][POSITIVE] Gracia bye-bye.