AccountId: 011433970860
ContactId: a5f36711-a66c-4278-ae32-ed011b7fb0bd
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 81699 ms
Total Talk Time (AGENT): 8517 ms
Total Talk Time (CUSTOMER): 18648 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/13/a5f36711-a66c-4278-ae32-ed011b7fb0bd_20250613T15:07_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] This is [PII] and I need to file for the short term disability.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] From the benefits in the car.
[AGENT][NEUTRAL] OK, so you were just needing assistance uh getting that claim filed?
[CUSTOMER][NEUTRAL] Yeah, because I'm still in the hospital right now and
[CUSTOMER][NEUTRAL] Uh. I'm gonna be out for a while.
[CUSTOMER][NEUTRAL] Yeah, I'm gonna be out of work for a while.
[CUSTOMER][NEUTRAL] Are you there?
[CUSTOMER][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] Well, I can't tell if she's there or not.
[CUSTOMER][NEUTRAL] You have the number again, yeah.