AccountId: 011433970860
ContactId: a5c4349e-a336-40e8-a3e2-c2cd2c0e2021
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 67349 ms
Total Talk Time (AGENT): 13250 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/28/a5c4349e-a336-40e8-a3e2-c2cd2c0e2021_20250528T19:04_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[AGENT][NEUTRAL] This is [PII] with APL. How can I help you?
[AGENT][NEUTRAL] Is anyone there?
[AGENT][NEUTRAL] Hello?