AccountId: 011433970860
ContactId: a5966381-ca6e-4cfc-b62d-fff9fecff6f1
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 591239 ms
Total Talk Time (AGENT): 188647 ms
Total Talk Time (CUSTOMER): 272079 ms
Interruptions: 0
Overall Sentiment: AGENT=0.5, CUSTOMER=-0.1
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/24/a5966381-ca6e-4cfc-b62d-fff9fecff6f1_20250224T18:24_UTC.wav
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[AGENT][NEUTRAL] We.
[CUSTOMER][NEUTRAL] See hermen hido congache.
[CUSTOMER][NEUTRAL] Here [PII].
[AGENT][NEUTRAL] We wanna start there, [PII].
[CUSTOMER][NEUTRAL] [PII] you are like travajoo macabadavisar porquetoyo manyanemi libre pero joiningerro.
[CUSTOMER][NEUTRAL] Um, in enerro BS bueno, er, a finales dedisieembre no sotro hemitravajo teniamo juseguro.
[CUSTOMER][POSITIVE] Yes it Seguro Temino.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Mesarovium de cuandoqueirenerro yofu or emergency care.
[CUSTOMER][NEUTRAL] no no i ouipalopiarqueta cerca de mi casa cano er can I make a number whenlacosa lino el bill relopie in momentolataquetenia es.
[CUSTOMER][NEUTRAL] loa loqui.
[CUSTOMER][NEUTRAL] Me mira queyaolosaa you are already can care and fringe de mirava.
[CUSTOMER][NEUTRAL] Nomierro masnavaelvique meegoo delopital mesanco brando reciento ned or contare and.
[CUSTOMER][NEGATIVE] A numero detacuenta.
[CUSTOMER][NEUTRAL] The para parapocadijola la principa demijoquelo yammarolo dijera perotaqueria cuento primero de to process resummida cuenta ok I got either gen queo de lopital no missiro now mamidaro.
[CUSTOMER][NEUTRAL] diva pue nomadic talus cutegoverme er Alberque no girls implemented nometoque pero la cuenta esta.
[CUSTOMER][NEUTRAL] El numero de la cuenta poreciento njaro de la cuenta.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] They're they're legal.
[AGENT][NEUTRAL] But er pole.
[CUSTOMER][NEUTRAL] Yeah, numeral de la polia is a numeral group or a numeral de la polia said.
[AGENT][NEUTRAL] In the.
[CUSTOMER][NEUTRAL] OK, say those.
[CUSTOMER][NEUTRAL] Cinco setting Tainu.
[CUSTOMER][NEUTRAL] Do or face.
[AGENT][POSITIVE] mucha gracias.
[AGENT][NEUTRAL] [PII] sister Male may verific of semiento telephone polio.
[CUSTOMER][NEUTRAL] scientinarino subway and numeral res Miami, Florida resent telefono reinves cinco retre.
[AGENT][NEUTRAL] Mucha gracias you ultimasita [PII] cir cir electronico po.
[CUSTOMER][NEUTRAL] See, Archie.
[CUSTOMER][NEUTRAL] Rodriguez.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][POSITIVE] Mucha gracias por cuenta cuentaiso ellos pita.
[CUSTOMER][NEUTRAL] Erodienrod.
[AGENT][NEUTRAL] And then this January correct.
[CUSTOMER][NEGATIVE] No, I, I don't, no, no, no, no, and they don't even know.
[CUSTOMER][NEUTRAL] And I don't know for ellao I'm the minarelao see a oh yeah yeah er yeah er the CTC but don't aero the.
[AGENT][NEUTRAL] Of for.
[CUSTOMER][NEUTRAL] 3
[AGENT][NEUTRAL] In
[CUSTOMER][NEUTRAL] And I yeah
[AGENT][POSITIVE] Perfect.
[CUSTOMER][NEUTRAL] Are you?
[AGENT][NEUTRAL] Buenovamos um perfect so we confirm in are gonna police interior.
[CUSTOMER][NEUTRAL] Uh
[AGENT][NEUTRAL] In of the demos when the to go and stale est moment I use uh senor Rodrigues or no.
[CUSTOMER][NEUTRAL] Mm, bueno la cosa es quecuando yu alto ytoda via 10 noma vidado latarjeta the APL navianaddo la ayotenterior que queencia finales deviembre.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Oh, OK.
[AGENT][NEUTRAL] And then.
[AGENT][NEUTRAL] No.
[CUSTOMER][NEUTRAL] Lava nola vidado ala tea the peolo pita no medi merola perjeta depier.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] And the.
[CUSTOMER][NEUTRAL] But I am uh maybe mitravajola quesabedesqueo solo reportaro ediqueleplicara el cambioes the the the laparjeta it was a processo.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] No.
[AGENT][NEUTRAL] But uh
[AGENT][NEUTRAL] Bamas comments are uh calling for the loquelapolia le cure inestecao senior Rodrigue as well uh.
[AGENT][NEUTRAL] But.
[AGENT][NEUTRAL] Papesaritamos un build deo despio de loica doctor and receive your assistance Americaquiao was a diagnostic proseo.
[AGENT][NEUTRAL] Apartmento necessitamos er likeslica the beneficials the principal quinos sale la part ski os gas er cus.
[AGENT][NEUTRAL] Um, que seguroga on apple.
[AGENT][POSITIVE] Gets and being a remote and preser beneficio.
[AGENT][NEUTRAL] uh no seal de lazo formal parenteine embargo limosita.
[CUSTOMER][NEUTRAL] that's my.
[CUSTOMER][NEUTRAL] El elmandomandaolomando terry po so look at tens.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Use in embargoer baitaramb likeslica the beneficios de so principal quenos bad ira no sotros es la parta queso gas.
[CUSTOMER][NEUTRAL] Plomandala ella mima compania leeficiomio.
[AGENT][NEUTRAL] No Senor Rodriguez.
[AGENT][NEUTRAL] Simul declamo lo queer tier el build concorento.
[AGENT][NEUTRAL] E L.
[AGENT][NEUTRAL] Like beneficio de so principal circopagos sapolisa nada pagoose buza depo de so principal.
[CUSTOMER][NEUTRAL] Why do you don't know I say now it's.
[CUSTOMER][NEUTRAL] But
[CUSTOMER][NEUTRAL] Moseque because you I'm saying now it's so travajo ok.
[AGENT][NEUTRAL] Hope you'll notice
[CUSTOMER][NEUTRAL] You're not thinkoca.
[AGENT][NEUTRAL] formal ozon.
[CUSTOMER][NEUTRAL] Sure
[CUSTOMER][NEUTRAL] Alright, you don't know one where mucha grass.
[AGENT][NEUTRAL] So.