AccountId: 011433970860
ContactId: a5917eb7-5eb7-4ad4-8741-a8838f81ee93
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 203179 ms
Total Talk Time (AGENT): 87612 ms
Total Talk Time (CUSTOMER): 86132 ms
Interruptions: 1
Overall Sentiment: AGENT=0.5, CUSTOMER=-0.2
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/24/a5917eb7-5eb7-4ad4-8741-a8838f81ee93_20250424T15:52_UTC.wav
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[CUSTOMER][NEUTRAL] In one.
[AGENT][NEUTRAL] One of the.
[CUSTOMER][NEUTRAL] Oh.
[CUSTOMER][NEUTRAL] They look at it.
[AGENT][NEUTRAL] Um, on that.
[CUSTOMER][NEUTRAL] Uh-huh laboliaros.
[CUSTOMER][NEUTRAL] Cinco cinco errocho vent.
[AGENT][NEUTRAL] on the.
[CUSTOMER][NEUTRAL] Conin up.
[AGENT][NEUTRAL] It's a no scalero.
[CUSTOMER][NEUTRAL] Lazaro sale Ferreira.
[AGENT][NEUTRAL] Yeah
[AGENT][NEUTRAL] So sales.
[CUSTOMER][NEUTRAL] OK, Minnore Lazaro Ernesto Rosale Pereira.
[AGENT][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] I say sciento war in place.
[CUSTOMER][NEUTRAL] In [PII] rereadro.
[CUSTOMER][NEUTRAL] In no er also chose you.
[AGENT][POSITIVE] Mucha gracia Rosales democracy electronico po.
[CUSTOMER][NEUTRAL] Uh, you also re electronico.
[AGENT][NEUTRAL] Aunor electronico socio.
[CUSTOMER][NEUTRAL] See re electron lasernesto Rosales arova punto perono.
[AGENT][NEUTRAL] system.
[AGENT][POSITIVE] OK, perfect. The ones in in la polio Rosalia the cires so naso.
[CUSTOMER][NEUTRAL] So
[CUSTOMER][NEUTRAL] Julio Nue is the same dress.
[AGENT][NEUTRAL] Mucha gracias Rosado indoor reso medio premario is a.
[CUSTOMER][NEUTRAL] Made it.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEGATIVE] Per OK I'm no.
[AGENT][NEUTRAL] Correct, to see senor no notemos uner novajamoso estapolisa loque is a cure the palica desue so principate.
[CUSTOMER][NEUTRAL] Paolo.
[AGENT][NEUTRAL] And so seguro principal Solusqueote levering that line foracion a cerca son of Americaicos Christe puede.
[CUSTOMER][NEUTRAL] I mea.
[AGENT][NEUTRAL] Correct, and estecauskeyamarrapequeorora signedesel doctor er primario [PII] intro de la reus.
[CUSTOMER][NEUTRAL] Oh.
[AGENT][NEUTRAL] Al Rosales.
[CUSTOMER][NEUTRAL] No.
[CUSTOMER][NEUTRAL] No, aim.
[AGENT][NEUTRAL] You.