AccountId: 011433970860
ContactId: a56263a4-49e1-474f-8b79-08dc773440da
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 74959 ms
Total Talk Time (AGENT): 28473 ms
Total Talk Time (CUSTOMER): 39178 ms
Interruptions: 0
Overall Sentiment: AGENT=2.1, CUSTOMER=2.9
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2024/12/31/a56263a4-49e1-474f-8b79-08dc773440da_20241231T14:21_UTC.wav
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[AGENT][POSITIVE] Good morning. Thank you for calling APL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Hey [PII], good morning. This is [PII].
[AGENT][NEUTRAL] I'm fine. [PII], how are you doing?
[CUSTOMER][POSITIVE] Awesome. All is well. I just, uh, trying to get ready for my enrollment meeting on Thursday, so I had sent you a request, uh, yesterday, uh, for this Thursday morning meeting.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Uh for this group called Ecocina. It's uh E U C U G I N A, Ecocina.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Um, I just wanna make sure I can get that from you. Um, I'm starting to print it and make packages for all the employees and stuff.
[AGENT][NEUTRAL] OK, yeah, I talked to.
[CUSTOMER][NEUTRAL] And is that something you have the ability?
[AGENT][POSITIVE] I talked to [PII] about that last night when you called right after you called and she is working on it right now, I believe.
[CUSTOMER][NEUTRAL] OK.
[AGENT][POSITIVE] Let me check with her, but yes, we should have that to you today.
[CUSTOMER][POSITIVE] Alrighty thank you much.
[AGENT][NEUTRAL] All right, [PII], is there anything else I can do for you?
[CUSTOMER][POSITIVE] Um, no, we're good. Have a great day, thank you.
[AGENT][POSITIVE] All right. Thank you. Bye-bye.
[CUSTOMER][POSITIVE] Take care bye bye.