AccountId: 011433970860
ContactId: a55d0520-3807-4553-b5d8-bdcded678e20
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 288859 ms
Total Talk Time (AGENT): 102261 ms
Total Talk Time (CUSTOMER): 98333 ms
Interruptions: 0
Overall Sentiment: AGENT=-0.2, CUSTOMER=-0.3
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/31/a55d0520-3807-4553-b5d8-bdcded678e20_20250331T14:42_UTC.wav
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[AGENT][NEUTRAL] In one of the.
[CUSTOMER][NEGATIVE] [PII].
[AGENT][NEUTRAL] One of the, uh, so I'm gonna blow the.
[CUSTOMER][NEUTRAL] Uh
[CUSTOMER][NEUTRAL] bro.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] In lay off peros no pussimo rea.
[CUSTOMER][NEUTRAL] Mandela de seguro.
[CUSTOMER][NEUTRAL] No.
[AGENT][NEUTRAL] OK, you said any any information I can as possible.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] See numeral the united.
[AGENT][NEUTRAL] Mm, OK, no, no, so no united, so most aguroar police academic.
[CUSTOMER][NEUTRAL] Well,
[CUSTOMER][NEUTRAL] Yes
[CUSTOMER][NEUTRAL] You.
[AGENT][NEGATIVE] A no.
[CUSTOMER][NEUTRAL] They have
[CUSTOMER][NEGATIVE] Uh, no, no, ah no.
[AGENT][NEUTRAL] No.
[CUSTOMER][NEUTRAL] No
[CUSTOMER][NEUTRAL] er uno Cinco cuatro cinco pochocinco Meliete.
[AGENT][NEUTRAL] Let me.
[CUSTOMER][NEUTRAL] Mura
[AGENT][NEUTRAL] OK, is this a numero suo or is a numeral posa singer [PII].
[CUSTOMER][NEUTRAL] No, it is me.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] May you.
[CUSTOMER][NEUTRAL] Lami pro.
[AGENT][NEUTRAL] But.
[CUSTOMER][NEUTRAL] The group of resote.
[AGENT][NEUTRAL] Which is your policy number?
[CUSTOMER][NEUTRAL] I, yeah, I, I, but I didn't I did them, you know, it's esenta Ochocerono pay ID esenta Ochoceron.
[AGENT][NEUTRAL] What is the number.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] So I think.
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] See many do raise.
[AGENT][NEUTRAL] OK, you sir but wait on.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Just
[CUSTOMER][NEUTRAL] Mm
[AGENT][NEUTRAL] Mussor.
[CUSTOMER][NEUTRAL] Just see what kind of freelance manager.
[CUSTOMER][NEUTRAL] There no, no concept.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Pero part la company or tro hand of freelance can use uh I use the
[CUSTOMER][NEUTRAL] Mhm
[AGENT][NEUTRAL] The Ogando la tumedica Oyano.
[CUSTOMER][NEUTRAL] See.
[CUSTOMER][NEUTRAL] The los loss.
[AGENT][NEUTRAL] OK, the protos of the ferro porque noveo uh, bajolapolia de soposa de la senora cruzer quelogatua familia solament solamente.
[AGENT][NEUTRAL] Iso sucobertura who stay sucuberturarativa del [PII].
[CUSTOMER][NEUTRAL] OK, [PII] porque.
[AGENT][NEUTRAL] Correct to see the tournament a recurso uh in contact concursoumanosque explicarel porque er.
[AGENT][NEUTRAL] Baad testimonial they were familiar.
[CUSTOMER][NEUTRAL] [PII], we're gonna send the condo. OK.
[AGENT][NEUTRAL] the.
[CUSTOMER][NEUTRAL] The
[CUSTOMER][NEUTRAL] Yes