AccountId: 011433970860
ContactId: a5480e13-b739-4890-a9ea-686db5f16873
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 35069 ms
Total Talk Time (AGENT): 15290 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=-1.3, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/20/a5480e13-b739-4890-a9ea-686db5f16873_20250320T15:45_UTC.wav
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[AGENT][NEUTRAL] Good morning. Thank you for calling APL. This is [PII]. How may I assist you?
[AGENT][NEUTRAL] Good morning. Thank you for calling APL. This is [PII]. How may I assist you?
[AGENT][NEUTRAL] Good morning. Thank you for calling APL. This is [PII]. How may I assist you?
[AGENT][NEGATIVE] No one in the line disconnecting the call.