AccountId: 011433970860
ContactId: a4ca88bc-fa3e-4f50-b3c9-28c84a5a48c0
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 297640 ms
Total Talk Time (AGENT): 102983 ms
Total Talk Time (CUSTOMER): 131737 ms
Interruptions: 3
Overall Sentiment: AGENT=0.6, CUSTOMER=0.1
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/04/a4ca88bc-fa3e-4f50-b3c9-28c84a5a48c0_20250604T19:49_UTC.wav
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[AGENT][NEUTRAL] Yes.
[AGENT][NEUTRAL] Yes
[CUSTOMER][NEUTRAL] Hello?
[AGENT][NEUTRAL] You're gonna pay.
[CUSTOMER][NEUTRAL] Bueno?
[CUSTOMER][NEUTRAL] OK, that means I won't need the moment that I got porquelascuchovien.
[CUSTOMER][NEGATIVE] Esqueyamando porque medina quique preuntei estanconla corp or conquest lo laboratoriosque laboratorio debo if.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Uh
[CUSTOMER][NEUTRAL] Clarocain let me say onelita.
[CUSTOMER][NEUTRAL] It's so I don't have any.
[CUSTOMER][NEUTRAL] [PII] is the erodos says [PII] is been peratre.
[AGENT][NEUTRAL] I.
[CUSTOMER][NEUTRAL] And
[CUSTOMER][NEUTRAL] Yeah
[AGENT][NEUTRAL] no ra spinosa.
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] Hello.
[CUSTOMER][POSITIVE] I can see going on, you got me.
[AGENT][NEUTRAL] Pleasepinosa.
[CUSTOMER][NEUTRAL] OK
[AGENT][NEUTRAL] The.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] See, it's uh er [PII] no telefo no [PII].
[AGENT][POSITIVE] That's correct. That's a unit electronic socilia.
[CUSTOMER][NEUTRAL] Uh, nose it's [PII] or LA [PII] [PII].
[AGENT][NEUTRAL] It's on hot now. I don't know.
[CUSTOMER][NEUTRAL] LA Ilunala [PII].
[AGENT][NEUTRAL] I'm poco.
[AGENT][NEUTRAL] It's Rooster.
[CUSTOMER][NEUTRAL] Oh, [PII], yeah, rooster resciento era presciento rose.
[CUSTOMER][NEUTRAL] And then if they say.
[AGENT][NEUTRAL] Which I can for verification.
[CUSTOMER][NEUTRAL] I'm selling.
[AGENT][NEUTRAL] You want your sister [PII] uh.
[CUSTOMER][POSITIVE] Thank.
[AGENT][NEUTRAL] Don't they.
[CUSTOMER][NEUTRAL] Conquelaboraio that is.
[AGENT][NEUTRAL] OK, in sinosinos and nonemos unio in a specific sotrostravajamos connoque is aos applicant.
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] Um, los cargos you apply cane.
[AGENT][NEUTRAL] Um,
[CUSTOMER][NEUTRAL] Uh,
[CUSTOMER][NEUTRAL] Oh, OK, so puer concuquera de lossibalamismo.
[AGENT][NEUTRAL] Is that the one
[AGENT][NEUTRAL] Correct, to see, uh, just la jeta la la jeta ao quediga multi plan.
[CUSTOMER][NEUTRAL] See.
[AGENT][POSITIVE] A perfecto a a present those those formats and put on probor and saria just uh.
[AGENT][NEUTRAL] Just a correo electronic correola pajina and linea queso leoun.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Hey yo, you el doctorque el doctorque mesaviendos estaddentro de los the network you said they say I'm not doctor [PII] Lee me amandadosaguraio the quest.
[AGENT][NEUTRAL] OK.
[AGENT][POSITIVE] Correct.
[CUSTOMER][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] See no so not tenemos una on on a specific mojounolagen specifics yeah merfiroa and notemos nottenemos contrato coninguna de la dosentia in specific just the lap or lapco esotros.
[CUSTOMER][NEUTRAL] Um, you have my.
[CUSTOMER][NEUTRAL] But
[AGENT][NEUTRAL] Kinosclamolo visa beneficiosa.
[CUSTOMER][NEUTRAL] OK, and the le question questaqui macercayasta masque medijoya que no que no los que no loti no and nova nova uh masque so meta I claim yeah was comoquerabana responderda for que laboratorio the this a comprehensive metabolic panel a complete blood count.
[AGENT][NEUTRAL] Mhm.
[AGENT][POSITIVE] Correct.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] In Vienna.
[CUSTOMER][NEUTRAL] Bueno gracia sent me a male bye.
[AGENT][NEUTRAL] Get.
[CUSTOMER][NEUTRAL] Well ma'am bye.