AccountId: 011433970860
ContactId: a4ca040d-32d6-48c0-b92d-cfb2833c12af
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 39020 ms
Total Talk Time (AGENT): 0 ms
Total Talk Time (CUSTOMER): 6028 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/19/a4ca040d-32d6-48c0-b92d-cfb2833c12af_20250519T20:19_UTC.wav
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[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] You said, well, well no no no no that.