AccountId: 011433970860
ContactId: a4bc0b66-7bea-4c9b-af4e-d01b87fe390d
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 190649 ms
Total Talk Time (AGENT): 76089 ms
Total Talk Time (CUSTOMER): 64719 ms
Interruptions: 0
Overall Sentiment: AGENT=0.3, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/10/a4bc0b66-7bea-4c9b-af4e-d01b87fe390d_20250110T22:16_UTC.wav
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[AGENT][NEUTRAL] con.
[CUSTOMER][NEUTRAL] All I wanna start is going sina.
[AGENT][POSITIVE] I just tell you I'm pleasure and I.
[CUSTOMER][NEUTRAL] And it's I see poquito Marque inbora Marist uh on the queriaida for ervio de rental.
[AGENT][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] Me primo is this on a it's it's on that.
[AGENT][NEUTRAL] It's OK.
[CUSTOMER][NEUTRAL] It's on medical seboranza.
[AGENT][NEUTRAL] Um, call number pole bassada.
[CUSTOMER][NEUTRAL] A P L
[CUSTOMER][NEUTRAL] And bring me to
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] It's getting aartitas.
[AGENT][NEUTRAL] OK, um, they may steamente numer um cert.
[CUSTOMER][NEUTRAL] ABC.
[CUSTOMER][NEUTRAL] Settle in Dinco.
[CUSTOMER][NEUTRAL] Susante Quattro.
[AGENT][NEUTRAL] Hm.
[CUSTOMER][NEUTRAL] Looso.
[AGENT][NEUTRAL] OK, that.
[AGENT][NEUTRAL] OK
[AGENT][NEUTRAL] I telephone connector.
[CUSTOMER][NEUTRAL] She is Cintoscce.
[CUSTOMER][NEUTRAL] Losinto set rose this.
[AGENT][NEUTRAL] OK gracia ina su fashion as simmiento so direction is so electronico.
[CUSTOMER][NEUTRAL] The simino is trinta de juo de los miltres.
[CUSTOMER][NEUTRAL] In Deion cos in Beverly place Santana in Correo is.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] I see.
[AGENT][NEUTRAL] OK, so, so polia la polia no sotros is is the dan.
[AGENT][NEUTRAL] uh, I have a numerro que no al denta el denta esquetermi convos.
[CUSTOMER][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] OK, perocapolia some is me iscomuna a bonanza.
[AGENT][NEUTRAL] As soon as they would answer.
[CUSTOMER][NEUTRAL] Oh, OK, OK.
[AGENT][NEUTRAL] See no nuns reclass so communica soloque OK.
[CUSTOMER][NEUTRAL] OK, we just got it.
[AGENT][NEUTRAL] And then I I you and I go I'm gonna.
[CUSTOMER][NEUTRAL] No, I don't.
[AGENT][NEUTRAL] Mm you wanna.