AccountId: 011433970860
ContactId: a4b2e096-34b7-4384-990f-17a868f11d1d
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 19799 ms
Total Talk Time (AGENT): 4448 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=-1.3, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/17/a4b2e096-34b7-4384-990f-17a868f11d1d_20250617T14:18_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] Yeah.
[AGENT][NEUTRAL] Can I help you?
[AGENT][NEUTRAL] Hello.
[AGENT][NEGATIVE] Disconnecting call due to no response.