AccountId: 011433970860
ContactId: a4a3db26-06b8-43d6-9ec8-b8a5b1dccfc6
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 302660 ms
Total Talk Time (AGENT): 145524 ms
Total Talk Time (CUSTOMER): 110551 ms
Interruptions: 0
Overall Sentiment: AGENT=0.9, CUSTOMER=0.9
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/04/a4a3db26-06b8-43d6-9ec8-b8a5b1dccfc6_20250304T14:42_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] We will.
[CUSTOMER][NEUTRAL] auto.
[AGENT][NEUTRAL] I'm one of the way.
[CUSTOMER][NEUTRAL] gay duo el boo la poli polio boo.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK
[AGENT][NEUTRAL] OK, and, uh, [PII] from assu socicabaero.
[CUSTOMER][NEUTRAL] Cincore sincuento trejochocinco cinco.
[AGENT][NEUTRAL] Per sino.
[CUSTOMER][NEUTRAL] Teresin
[AGENT][NEUTRAL] choosing.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] OK, the cursor verific so imento telephones.
[CUSTOMER][NEGATIVE] OK, mi mi mi fea denao by intimicio c.
[CUSTOMER][NEUTRAL] Julio intimiento scient scient Miami Floridaremi telefonotrero cinco qua.
[AGENT][NEUTRAL] Just you know demositor electronic sociopolia.
[CUSTOMER][NEUTRAL] They sell es mi.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] No.
[CUSTOMER][NEUTRAL] Get up.
[AGENT][POSITIVE] Correct.
[AGENT][POSITIVE] Perfect. one of that just for verification or the curiae one a um eros many in mainita laita.
[CUSTOMER][NEUTRAL] The settlements.
[AGENT][NEUTRAL] But.
[AGENT][POSITIVE] Perfect. Weberleutara virtualmente re electronico assisted by the uh pros information.
[AGENT][POSITIVE] And to receive assistance in [PII].
[CUSTOMER][NEUTRAL] I
[AGENT][NEUTRAL] Um,
[CUSTOMER][POSITIVE] OK, perfect.
[AGENT][NEUTRAL] People from the solicit service tasua is to pue unpoquito de uitomaselarales ordureo and and er processeselares.
[CUSTOMER][POSITIVE] Perfect.
[AGENT][NEUTRAL] See and posted nosiwelaitta and physical performs a communicquesotos parade status desemboitmosque.
[AGENT][NEUTRAL] Let me
[CUSTOMER][NEUTRAL] and silly a group of casa demoraoye yo yo.
[AGENT][NEUTRAL] Yes
[AGENT][POSITIVE] Yeah for sure.
[AGENT][NEUTRAL] Mhm
[AGENT][NEUTRAL] C.
[AGENT][NEUTRAL] Noel dosinco.
[AGENT][NEUTRAL] Thi when they see this.
[CUSTOMER][NEUTRAL] See
[CUSTOMER][POSITIVE] OK, perfect.
[AGENT][NEUTRAL] Innumer groups and dosinose says Ocho.
[CUSTOMER][NEUTRAL] Globo dosincoal face.
[AGENT][NEUTRAL] Susan as yes.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] The boss?
[AGENT][NEUTRAL] The PO box on the pomalharacion Sel beinticuatro ogeneincuenta.
[CUSTOMER][NEUTRAL] Right.
[AGENT][NEUTRAL] La Ciudades Oklahoma City in Elista, Oklahoma.
[CUSTOMER][NEUTRAL] Right.
[AGENT][NEUTRAL] Eales res unodos cuatro ionogena no encuenta.
[CUSTOMER][POSITIVE] Perfect Mocha.
[AGENT][NEUTRAL] 9 lima.
[CUSTOMER][NEUTRAL] [PII]
[AGENT][NEUTRAL] It.
[AGENT][NEUTRAL] [PII] per virtual um either they were from a solicitor as a 16.
[CUSTOMER][NEUTRAL] No, no, [PII] there.
[AGENT][NEUTRAL] You.
[CUSTOMER][POSITIVE] Good you. Bye bye.