AccountId: 011433970860
ContactId: a48bfa45-daf7-4da6-a416-afcbb712f560
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 160309 ms
Total Talk Time (AGENT): 90110 ms
Total Talk Time (CUSTOMER): 60361 ms
Interruptions: 0
Overall Sentiment: AGENT=-0.4, CUSTOMER=-0.4
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/16/a48bfa45-daf7-4da6-a416-afcbb712f560_20250116T20:48_UTC.wav
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[AGENT][NEUTRAL] We startle.
[CUSTOMER][NEUTRAL] And Mendoza.
[AGENT][NEUTRAL] Uh, see, OK.
[CUSTOMER][NEGATIVE] It's a book can directorio medical parapeita in nolororela cuenta pero no.
[AGENT][NEUTRAL] Yeah.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Uh, access of pea a part que que de cuenta del taco commod setting.
[CUSTOMER][NEUTRAL] They have it in your file.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] and then the one adosa solamentequea registran sit verification est the sofascimento direction no telefano electronics moles.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Uh, in my [PII] press [PII] so to sayuno [PII] and you was according to say.
[CUSTOMER][NEUTRAL] Email [PII].
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Which is gracias for verification information Mendoza.
[AGENT][NEUTRAL] Iota probe or specialista specifico in all over on contrast and system le de Josaversea menosa moist medical I'ma probe sine embargo system figenutjeta led in conta proveor entrelapaina de multi plan puntocom nosoillovela partesitavajo.
[AGENT][NEUTRAL] Telata.
[CUSTOMER][NEUTRAL] One of yellowy.
[AGENT][NEUTRAL] See, uh, loqueostrajamos plan noomoun plan see no travajamos and conjunto plan nooleri le leindamosote siertatis de polisa certa stura multiplale freseti er.
[CUSTOMER][NEUTRAL] Generally
[AGENT][NEUTRAL] Ibueno Los Mexicos his control banar Bajolare the multi plan.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK, they're they're calling for my name which is in [PII].
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] Oh [PII].
[AGENT][NEGATIVE] No, no.
[CUSTOMER][NEUTRAL] Mhm
[CUSTOMER][NEUTRAL] You bye bye.