AccountId: 011433970860
ContactId: a4805ae6-510f-4d07-a067-8efe5186ecec
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 115120 ms
Total Talk Time (AGENT): 41353 ms
Total Talk Time (CUSTOMER): 85411 ms
Interruptions: 2
Overall Sentiment: AGENT=0.3, CUSTOMER=1.4
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/25/a4805ae6-510f-4d07-a067-8efe5186ecec_20250625T19:58_UTC.wav
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[AGENT][NEUTRAL] For calling APL, this is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Hey [PII], just the person I wanted to speak to, it's [PII]. How are you? What up? Hey, yeah, good, good. Hey, um, well, this is gonna be a stupid question, but if I'm gonna do it, I might as well be with you. Are people are clients allowed to, I mean, are they capable of paying their invoices online now or is it still like a week away? I know we might have had this this discussion yesterday, but I have a group through a broker friend of mine.
[AGENT][NEUTRAL] What up? Hi, [PII]. How are you?
[AGENT][NEUTRAL] No.
[AGENT][NEUTRAL] Yeah.
[AGENT][NEUTRAL] Oh, that's OK.
[CUSTOMER][NEUTRAL] And, um, finally took this guy off that she's been bitching about since May. I don't know why it was never turned by the broker, but you know what else is new. And, uh, now they reconcile the invoices and she's got 3 outstanding invoices.
[CUSTOMER][NEUTRAL] Are they, are they, can they pay online or how is that working?
[AGENT][NEUTRAL] So,
[AGENT][NEUTRAL] No, not yet. I think it's still being.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] I think it's still being worked on, but.
[CUSTOMER][NEUTRAL] OK, OK, I don't think so. OK.
[AGENT][NEUTRAL] Yeah, did, I mean, I don't know if I told you or if somebody else told you if you've talked to somebody else, but they can.
[AGENT][NEUTRAL] Call billing and they can pay with a credit card or a debit card over the phone.
[CUSTOMER][POSITIVE] OK. Good to see somebody getting Capital One points. OK.
[AGENT][NEUTRAL] Right, right, I mean Southwest air miles if they.
[CUSTOMER][POSITIVE] Yeah, wow, OK.
[AGENT][NEUTRAL] So I mean we have other options uh sure.
[CUSTOMER][NEUTRAL] Um, then can you do me a favor?
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Can you give me the last three invoices just it's a small group. It's uh PRD 26329. It's called Z like in Z or zebra Z construction. Can you give me the May, June and July invoice so I can help you send it to the girl and.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Um, the owner and see if she can pay it somehow.
[AGENT][NEUTRAL] OK, um, I'll pull May, June and July, and I'll email them to you. Is that OK? You'll have to give me just a second, so I don't wanna keep you on the phone.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][POSITIVE] Yeah, I get you. It's no worries, my last call for the day. All right, thanks. All right, take care, bye.
[AGENT][NEUTRAL] OK.
[AGENT][POSITIVE] Of course have a good day bye.