AccountId: 011433970860
ContactId: a46ccb99-e141-4332-8418-175ea30b114a
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 186119 ms
Total Talk Time (AGENT): 79964 ms
Total Talk Time (CUSTOMER): 62773 ms
Interruptions: 0
Overall Sentiment: AGENT=0.2, CUSTOMER=1.3
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/30/a46ccb99-e141-4332-8418-175ea30b114a_20250130T18:00_UTC.wav
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[AGENT][NEUTRAL] When [PII] conusto.
[CUSTOMER][NEUTRAL] Uh, [PII].
[AGENT][NEGATIVE] [PII].
[CUSTOMER][NEUTRAL] Uh, uh, you can go like the app.
[CUSTOMER][NEUTRAL] They, they don't meet this church. I I don't a C.
[AGENT][NEUTRAL] Well Cambia.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] OK, and they do.
[AGENT][NEUTRAL] Um, then it says the outer.
[AGENT][NEUTRAL] Outpatient sir in [PII] devajo.
[CUSTOMER][NEUTRAL] Uh, they, they the feature.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Uh, yeah.
[CUSTOMER][NEUTRAL] Unoinco 3 Dog resin of water M L C.
[CUSTOMER][NEUTRAL] Well then let's
[AGENT][NEUTRAL] Mm OK, gracias, um, meporiaverfiasofana immiento.
[CUSTOMER][NEUTRAL] The roo rose.
[AGENT][NEUTRAL] Yeah
[AGENT][NEUTRAL] In my party, but if you can so direction.
[CUSTOMER][NEUTRAL] 2300 no way she 3 Opaloca they go reres in going to go up apatamentosins.
[AGENT][POSITIVE] OK, perfect. Yes, OK, innumeral telephone and kasekela jamasele connector.
[CUSTOMER][NEUTRAL] reinco 3 Cinco.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm.
[AGENT][POSITIVE] OK, thank you.
[AGENT][NEUTRAL] OK, and numero costedoes numero una ta tala o numero nuevo conno sotros uh ostennareviola arjeta.
[CUSTOMER][NEUTRAL] No, but no.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK, Lilepelaterjeta bare scudilaborale porque porcoreo um, [PII] helopoda portelleito momento.
[CUSTOMER][NEUTRAL] Uh, no, uh, at the moment I'm not on but the one on.
[AGENT][NEUTRAL] Mm.
[AGENT][NEUTRAL] OK, so this
[CUSTOMER][POSITIVE] Oh, you're better.
[AGENT][NEUTRAL] Mm [PII] sin dire ok.
[CUSTOMER][POSITIVE] OK, [PII] daddy.
[AGENT][NEUTRAL] [PII].
[CUSTOMER][POSITIVE] No, that's, uh, yeah, you totally.
[AGENT][NEUTRAL] But mm like a thing I I thought of them bye I thought I was in.
[CUSTOMER][NEUTRAL] Bye.
[CUSTOMER][NEUTRAL] You mind
[AGENT][NEUTRAL] Yeah.