AccountId: 011433970860
ContactId: a464f0eb-3bf1-43ab-aa85-0357ec64b1d0
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 21659 ms
Total Talk Time (AGENT): 6570 ms
Total Talk Time (CUSTOMER): 920 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/04/a464f0eb-3bf1-43ab-aa85-0357ec64b1d0_20250604T16:23_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[AGENT][NEUTRAL] Hello.
[AGENT][NEUTRAL] Hello?
[AGENT][NEUTRAL] Hello, can you hear me?
[CUSTOMER][NEUTRAL] Hello man.
[AGENT][NEUTRAL] Hello, can you hear me?