AccountId: 011433970860
ContactId: a4563826-0c3d-47a0-9ccf-c6666e261c9c
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 29750 ms
Total Talk Time (AGENT): 15301 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/29/a4563826-0c3d-47a0-9ccf-c6666e261c9c_20250529T16:32_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How may I help you?
[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How may I help you?
[AGENT][NEUTRAL] This is [PII] with APL. How may I help you?
[AGENT][NEUTRAL] This is [PII] with APL. How may I help you?