AccountId: 011433970860
ContactId: a452816e-aa4f-423c-873f-001e97971a78
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 4030 ms
Total Talk Time (AGENT): 3220 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/30/a452816e-aa4f-423c-873f-001e97971a78_20250530T12:27_UTC.wav
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[AGENT][NEUTRAL] Good morning. Thank you for calling APL. This is [PII].