AccountId: 011433970860
ContactId: a449a8ea-b00e-4e59-873e-6e47c5f5f392
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 136389 ms
Total Talk Time (AGENT): 59291 ms
Total Talk Time (CUSTOMER): 56806 ms
Interruptions: 0
Overall Sentiment: AGENT=0.6, CUSTOMER=0.6
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/09/a449a8ea-b00e-4e59-873e-6e47c5f5f392_20250609T14:33_UTC.wav
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[AGENT][POSITIVE] [PII] conquientus.
[CUSTOMER][NEUTRAL] See one of the I mean no regals.
[AGENT][POSITIVE] You come with a pleasure earlier so you can hang on.
[CUSTOMER][NEUTRAL] See, just the pootenia on um seguro the the American public pero you know touring the primero de pero per liaolo in Grilo.
[AGENT][NEUTRAL] Mm
[AGENT][NEUTRAL] OK, see lapo effectiv in telephone and calajamaa connector.
[CUSTOMER][NEUTRAL] Seeie should say do the unosa noa.
[AGENT][NEUTRAL] OK, yeah yeah, number of the policy.
[CUSTOMER][POSITIVE] Beinticinco do cuarenta.
[AGENT][NEUTRAL] numero la part is the outpatient er it's gonna say numeral.
[CUSTOMER][NEUTRAL] OK, odo cincoo say rose nm leo.
[AGENT][NEUTRAL] You have, yes.
[AGENT][NEUTRAL] Perverse assent to it is or electronic.
[CUSTOMER][NEUTRAL] Oh me me me the Miami Gardens in what.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] What is.
[AGENT][NEUTRAL] OK, uh, nottenapolisa vigente con nootrogenabrila ultima polisa quebevaca quetenia ante de la nueva, um, fuees deeneronoerventicinco asta marzon or herventicinco jaai asta or napolis and junono venticinco.
[CUSTOMER][NEUTRAL] OK, sorry I said all of the videos of it.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Mm the budget that I have.
[CUSTOMER][NEUTRAL] No, no, I'ma gracia.
[AGENT][NEUTRAL] Mm.
[AGENT][NEGATIVE] [PII] like you know a lot.
[CUSTOMER][NEUTRAL] OK. Bye bye.