AccountId: 011433970860
ContactId: a4437f9c-6bb5-4874-8bd5-d762c4b7f08e
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 2519 ms
Total Talk Time (AGENT): 1649 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/08/a4437f9c-6bb5-4874-8bd5-d762c4b7f08e_20250508T17:28_UTC.wav
--------------------------------------------
[AGENT][POSITIVE] Thank you for calling APL.