AccountId: 011433970860
ContactId: a42cacfb-29e8-49c0-a593-56e50526a2d6
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 607760 ms
Total Talk Time (AGENT): 263370 ms
Total Talk Time (CUSTOMER): 254241 ms
Interruptions: 1
Overall Sentiment: AGENT=0.1, CUSTOMER=0.1
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/06/a42cacfb-29e8-49c0-a593-56e50526a2d6_20250106T21:03_UTC.wav
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[AGENT][POSITIVE] We want to start this.
[CUSTOMER][NEUTRAL] Seconda Mesa.
[AGENT][NEUTRAL] We gonna start the same I'm I'm the other way.
[CUSTOMER][NEGATIVE] Uh, no lilia la puerta.
[AGENT][NEUTRAL] police.
[CUSTOMER][NEUTRAL] Do Cincosero do Cincotress.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mu.
[AGENT][NEUTRAL] OK, so a person sits informsanama. Let me confirm myofisento directiono telefano ecor electronico social.
[CUSTOMER][NEUTRAL] 6
[CUSTOMER][NEUTRAL] See is uh la feo de loss was this a recorreoqueo condo locabi mesa Daphne a ya punto.
[AGENT][POSITIVE] Perfect gracias for verification telephone cell.
[CUSTOMER][NEUTRAL] resin res rose ero.
[AGENT][NEUTRAL] Which is grass.
[CUSTOMER][NEUTRAL] Similar no problemma a grave cones esta [PII] not a total informacion de la mano er poreo biolojayammar jo recier um una fatura.
[CUSTOMER][NEUTRAL] The um inpatient healthcare group, OK, confesa de servio del face ventin del venti cuatro is a strength that del venti cuatroora canota condeloya ravinegado porque eramente.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Uh queselefaio Akitengo quelofaia inclusive solofa departamento the the risk management de la ciudad Hialea celogenbio octoreventina del bee cuatro and to cuelara que no claim.
[AGENT][NEUTRAL] vent.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Celegenbio el el la formmati and queen legenbi I dontolobi parafura poco aerna tambienlogenbio for facts.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] To see a kitengo medijoo de ventique and that.
[CUSTOMER][NEUTRAL] Gracia.
[CUSTOMER][NEUTRAL] Correct, to celeacion yeah er not tambienlojavia mandado.
[AGENT][NEUTRAL] Mhm
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] clamo de ventinue vamos de ventinue.
[AGENT][NEUTRAL] And
[AGENT][NEUTRAL] Uh, I see an effect of remos.
[AGENT][NEUTRAL] See the part.
[AGENT][NEUTRAL] Concanefinoleiamos.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Alright
[CUSTOMER][NEUTRAL] inpatient healthcare group.
[AGENT][NEUTRAL] Mm
[AGENT][NEUTRAL] Got it.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] I
[AGENT][NEUTRAL] Tara kilos losocomoskinosigo consume pharmaciono clamo critical care.
[AGENT][NEUTRAL] Patient phys physician sciento de contrinta is a center connogenta is correct.
[AGENT][NEUTRAL] In effect [PII] nos clamoe pagado eldia.
[AGENT][NEUTRAL] [PII] inventicuatro lembi pago dee Florida pathology services.
[CUSTOMER][NEUTRAL] OK, but cannoamojalando de Florida pathology servicestamojalando probeor Floridaathology Services Josecute and via el el Pao perotamojalando the inpatient healthcare group.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] In [PII] Hospital, Emojalando de [PII] probedo completamento di queno pathology services.
[AGENT][NEUTRAL] It look
[AGENT][NEUTRAL] Is it Doctor [PII] Ese [PII].
[CUSTOMER][NEUTRAL] Bueno ella description of me than this initial hospital career para para description del seinueve para decri del safe renta this is subsequent hospital care no nomealla dedos.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK, like send themfis.
[CUSTOMER][NEUTRAL] Peroa la cantida.
[AGENT][NEUTRAL] Correct, to see like beneficios queso sisoegar er the the na and mora qui nombre provided this um shady or shady pardon esse [PII] e la fecha the junio inti novel venti jureina.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Conundocadocient this contriinta is juta esa dolores connogenea was total de scientote condi says parasas.
[CUSTOMER][NEUTRAL] And tosa la la polonola cancida con cuerda um ok que proevayola pueo and viaapo on my tongue and viandola factor and the gado.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] No memos oste.
[CUSTOMER][NEUTRAL] Yes.
[AGENT][NEUTRAL] Um, per meet them.
[AGENT][NEUTRAL] Uti aluncorre electronic alue bilebu estte documento Obuas system melodi medisa da naroya.
[CUSTOMER][NEUTRAL] CS mesa Daphna Roba yahootocomo.
[AGENT][NEUTRAL] For the loopia dea explication and efficioskinosoto resimosa usedvapover quesepagaon.
[CUSTOMER][NEUTRAL] Bueno yo gopeca de Beneisios loqueneeso prova de cute de lepaga Ia persona paraoboiamalo he is still loque mira metaartua queya de barrado.
[AGENT][NEUTRAL] In
[AGENT][NEUTRAL] Claro and uh and benefiosotevapo decorrado is a check number dosero uno unocinco cinco cuatro levaparcerto inform.
[CUSTOMER][NEUTRAL] Uh, but I have lando de la ca the beneficials no no.
[AGENT][NEUTRAL] Pre, no, no, the noos like what.
[CUSTOMER][NEUTRAL] Uh, no, it's a nola tengo, it's a nola tengo.
[AGENT][NEUTRAL] OK, and you know, um.
[AGENT][NEUTRAL] Monoleboa ergasted on a copia delicaciono beneficios as electronico.
[AGENT][NEUTRAL] Paraqueer condocomo that communic osio gusta put delebuoleseguro aios me me mediron numerro decheque mediron el diquese emitcheque eel numeral reclamo conform information I use pori and ravis are so.
[CUSTOMER][NEUTRAL] For loan and mireo is the sima has informacion jolo yammohami monteoi.
[AGENT][NEUTRAL] Claro rochequeo el el mission delcheque es el [PII] miliccuatro.
[CUSTOMER][NEUTRAL] OK, um by the quadro, OK.
[AGENT][NEUTRAL] Mhm. El Nome de Cheque is el dosero uno.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Uno Cinco Cinco cuatro.
[CUSTOMER][NEUTRAL] OK, if we poresa can sins the contest.
[AGENT][NEUTRAL] And
[AGENT][NEUTRAL] No, el pagoes Maor porqueta meansclueron fechas de el [PII].
[CUSTOMER][NEUTRAL] Uh, or feeser.
[AGENT][NEUTRAL] All right.
[AGENT][NEUTRAL] A total pagado al al provedor desinos in cuenta cuatro concea.
[CUSTOMER][NEUTRAL] OK. OK.
[CUSTOMER][NEUTRAL] OK, perfect. [PII] via melomicorreo ola formallohua ammarara.
[AGENT][NEUTRAL] And
[AGENT][NEUTRAL] Nomero de clamoeselreinodos cuatro ocho uno cuatro.
[CUSTOMER][NEUTRAL] And
[CUSTOMER][NEUTRAL] No.
[CUSTOMER][NEUTRAL] Pressing colors.
[AGENT][NEUTRAL] Quattrocho uno cuatro.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEGATIVE] On aquaro is so no performer.
[AGENT][NEUTRAL] My number is A.
[CUSTOMER][NEUTRAL] Out auto muchisimagraaa lo que electronico.
[AGENT][NEUTRAL] Chisa.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][POSITIVE] No, it's just so much gracia.
[AGENT][NEUTRAL] Get.
[CUSTOMER][POSITIVE] Good one moment. bye-bye.