AccountId: 011433970860
ContactId: a40ce93a-b7d1-4ad3-9a9c-60e755ed2454
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 25219 ms
Total Talk Time (AGENT): 7529 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/29/a40ce93a-b7d1-4ad3-9a9c-60e755ed2454_20250129T18:18_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[AGENT][NEUTRAL] [PII]. This is [PII]. How can I help you?