AccountId: 011433970860
ContactId: a3c8d845-5e8e-4f3e-b6d9-834400d20e47
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 16350 ms
Total Talk Time (AGENT): 5832 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/17/a3c8d845-5e8e-4f3e-b6d9-834400d20e47_20250317T15:23_UTC.wav
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[AGENT][NEUTRAL] Good morning. Thank you for calling APL. This is [PII]. May I help you?
[AGENT][NEUTRAL] Hello.
[AGENT][NEUTRAL] Hello.