AccountId: 011433970860
ContactId: a3698be7-66c3-4456-af00-50080ab22c9c
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 45909 ms
Total Talk Time (AGENT): 7738 ms
Total Talk Time (CUSTOMER): 18497 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=-1
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/11/a3698be7-66c3-4456-af00-50080ab22c9c_20250311T15:22_UTC.wav
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[AGENT][NEUTRAL] That's just but yeah I'm American Public Life. My name is [PII].
[CUSTOMER][NEUTRAL] [PII] the [PII] porque er ya don groupo I that I like conga poque Telemore OK canamokenolo applica and parapode online.
[CUSTOMER][NEUTRAL] The poca a credit.
[AGENT][NEUTRAL] OK, and the pael departmentoreto no momento.
[CUSTOMER][NEUTRAL] Gracia.
[CUSTOMER][NEGATIVE] You are on hold.
[CUSTOMER][NEUTRAL] Sorry.