AccountId: 011433970860
ContactId: a3524507-1f4c-4843-8094-9104ac6ee9cf
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 29110 ms
Total Talk Time (AGENT): 9149 ms
Total Talk Time (CUSTOMER): 9392 ms
Interruptions: 0
Overall Sentiment: AGENT=2.5, CUSTOMER=3
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/12/a3524507-1f4c-4843-8094-9104ac6ee9cf_20250312T17:06_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII].
[CUSTOMER][NEUTRAL] Hi [PII], this is [PII] at NAS. How are you?
[AGENT][POSITIVE] Good how are you?
[CUSTOMER][POSITIVE] I'm good. I'm returning [PII]'s call. We just missed each other.
[AGENT][NEUTRAL] Oh, OK, give me just a second and I'll get you over to her.
[CUSTOMER][POSITIVE] Thank you.
[AGENT][POSITIVE] Thank you.
[CUSTOMER][NEUTRAL] Now.