AccountId: 011433970860
ContactId: a31917e3-c820-47bd-a853-8da5d3088e3c
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 35479 ms
Total Talk Time (AGENT): 19259 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=1.3, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/28/a31917e3-c820-47bd-a853-8da5d3088e3c_20250328T16:27_UTC.wav
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[AGENT][NEUTRAL] Morning. Thank you for calling APL. This is [PII]. How may I assist you?
[AGENT][POSITIVE] Good morning. Thank you for calling APL. This is [PII]. How may I assist you?
[AGENT][NEUTRAL] Good morning. Thank you for calling APL. This is [PII]. How may I assist you?
[AGENT][NEUTRAL] I'm not sure if you can hear me, but I cannot hear you. Please call us back at [PII]. No one on the line is connecting the call.