AccountId: 011433970860
ContactId: a30ea9ea-1766-4259-ab60-773a1bc1add4
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 221380 ms
Total Talk Time (AGENT): 79724 ms
Total Talk Time (CUSTOMER): 99759 ms
Interruptions: 0
Overall Sentiment: AGENT=0.4, CUSTOMER=0.5
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/04/a30ea9ea-1766-4259-ab60-773a1bc1add4_20250604T15:22_UTC.wav
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[AGENT][NEUTRAL] one of the.
[CUSTOMER][NEUTRAL] Oh yeah, sibanco credit perucoma.
[AGENT][NEUTRAL] Yeah
[AGENT][NEUTRAL] We one of the uh moving ones.
[CUSTOMER][NEUTRAL] Uh, the acceleral city web they do apparentementalla interfajacabia condo tratos are me and con contraa no mata permits in a po and the link but uh um no sario or nose pod.
[AGENT][NEUTRAL] Yeah
[AGENT][NEUTRAL] In police personnel.
[CUSTOMER][NEUTRAL] that.
[CUSTOMER][NEUTRAL] E for lao el banole group number.
[AGENT][NEUTRAL] She.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Baerenticinco no when I say to.
[AGENT][NEUTRAL] Mm
[AGENT][NEUTRAL] I think on that.
[CUSTOMER][POSITIVE] Good.
[AGENT][NEUTRAL] OK, nope.
[CUSTOMER][NEUTRAL] It's Betsy Dea.
[AGENT][NEUTRAL] Let's see the size of you.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] The the ASAR area.
[AGENT][NEUTRAL] No, Latina.
[CUSTOMER][NEUTRAL] In Latina.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][POSITIVE] OK perfect.
[AGENT][NEGATIVE] Even in the difficult cuento.
[CUSTOMER][NEUTRAL] Ctena uentta peroquela interfasa cambia can log in with the email la contra contra quean the number the permit.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK
[AGENT][NEUTRAL] Mhm.
[AGENT][POSITIVE] Uh, see, loqueo an effective symbioerose regist.
[AGENT][NEGATIVE] Elements lossosa.
[CUSTOMER][NEUTRAL] In terms in aparthe case uh create your old OSB account.
[AGENT][NEUTRAL] Yes.
[AGENT][POSITIVE] Correct.
[AGENT][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] Uh, [PII] part is a group.
[AGENT][NEUTRAL] Yes she is.
[CUSTOMER][NEUTRAL] Mhm. So and that's why I can up on it to us in the group, I see.
[AGENT][NEUTRAL] Ting um aggregate el el electronics and
[AGENT][NEUTRAL] And then e logo Lear next.
[CUSTOMER][NEUTRAL] OK, in Aparta electronico Jono soy el principal de group on mio electronico al electronico el principal.
[AGENT][NEUTRAL] system.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK, mucha grasahuarloeaquetalia mucha grass.
[AGENT][POSITIVE] No problem. I'll go that's it.
[CUSTOMER][POSITIVE] No, it's so me and the grace.
[AGENT][NEUTRAL] If they send it to you.
[CUSTOMER][NEUTRAL] You want