AccountId: 011433970860
ContactId: a308ec91-49be-4259-9719-461c3d76b457
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 33439 ms
Total Talk Time (AGENT): 1432 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/11/a308ec91-49be-4259-9719-461c3d76b457_20250411T14:18_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] Hello.
[AGENT][NEUTRAL] Hello?