AccountId: 011433970860
ContactId: a2dfde85-aac3-4194-995e-1c2ca0429d8f
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 106120 ms
Total Talk Time (AGENT): 53739 ms
Total Talk Time (CUSTOMER): 44335 ms
Interruptions: 2
Overall Sentiment: AGENT=2.4, CUSTOMER=1.3
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/03/a2dfde85-aac3-4194-995e-1c2ca0429d8f_20250203T20:33_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] OK. Hi [PII], this is [PII]. I'm, I.
[CUSTOMER][NEUTRAL] I don't know if I've gotten my 1099 yet. I'm an agent, but I can't find it and I was trying to download it, see if I could download it off the internet off your website, and I can't find it anywhere. It seems like that would be downloadable like other commissionable commission statements.
[AGENT][NEUTRAL] Oh
[AGENT][POSITIVE] It's a great question. Um,
[CUSTOMER][POSITIVE] Or can you email it to me? That would be great.
[AGENT][NEUTRAL] Let me even figure out um.
[AGENT][NEUTRAL] Trying to figure out how to even.
[CUSTOMER][NEUTRAL] Or can you put me through the commissions? That would probably be the best thing.
[AGENT][NEUTRAL] Yeah, I don't know if.
[AGENT][NEUTRAL] Yeah, it looks like she's in a call. Let me get um, you said your last name was, can you spell your last name for me?
[CUSTOMER][NEUTRAL] Right, it's [PII]
[AGENT][NEUTRAL] OK, and [PII].
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK, and you're just looking for your.
[AGENT][NEUTRAL] 22, OK.
[CUSTOMER][NEUTRAL] The 1099 mhm.
[AGENT][NEUTRAL] Let me, um, let me email her.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] And let me see um and I'll give her uh what's your phone number? Is it the [PII]?
[CUSTOMER][NEUTRAL] It's [PII]. It is mhm.
[AGENT][NEUTRAL] OK, I got it right here. OK, let me um email this information to her and then she will send it or reach out.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK.
[AGENT][POSITIVE] And then yeah, we should be able to get that for you.
[CUSTOMER][POSITIVE] Yeah that'd be great if she could just yeah email it to me that would be excellent.
[AGENT][POSITIVE] Perfect. Yeah, I'll email her right now and let her know that.
[CUSTOMER][POSITIVE] Thank you. OK, thanks so much. I appreciate that.
[AGENT][POSITIVE] Yeah, of course. I hope you have a great day.
[CUSTOMER][NEUTRAL] OK
[CUSTOMER][NEUTRAL] You too. Bye.
[AGENT][POSITIVE] Thanks