AccountId: 011433970860
ContactId: a2d81e81-b24e-498f-b6a7-ecd699303280
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 22729 ms
Total Talk Time (AGENT): 0 ms
Total Talk Time (CUSTOMER): 3636 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/23/a2d81e81-b24e-498f-b6a7-ecd699303280_20250623T13:32_UTC.wav
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[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Hello.