AccountId: 011433970860
ContactId: a2d7607f-fd58-4f73-9a0c-0a70a8432a95
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 194160 ms
Total Talk Time (AGENT): 77847 ms
Total Talk Time (CUSTOMER): 90288 ms
Interruptions: 1
Overall Sentiment: AGENT=0.5, CUSTOMER=0.2
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/06/a2d7607f-fd58-4f73-9a0c-0a70a8432a95_20250106T16:22_UTC.wav
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[AGENT][NEUTRAL] When one of the.
[CUSTOMER][NEUTRAL] Well, we're looking at in this Walmart is you know.
[AGENT][NEUTRAL] see I come on the bus the other way.
[CUSTOMER][NEUTRAL] I know.
[CUSTOMER][NEUTRAL] Yeah, [PII].
[CUSTOMER][NEUTRAL] entosa.
[AGENT][NEUTRAL] OK
[AGENT][NEUTRAL] [PII] used the police.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Uh, numeral group is the qui cinco in the cuadro.
[AGENT][NEUTRAL] Lego outpatient certificate number or in hospital CS.
[CUSTOMER][NEUTRAL] C G G G G G G.
[CUSTOMER][NEUTRAL] 0 V V M 8 C.
[AGENT][NEUTRAL] From the [PII] of those [PII] rows.
[AGENT][POSITIVE] Perfect. [PII] Sanchezmalecorver [PII] so simo direction in numeral.
[CUSTOMER][NEUTRAL] 7070 Zenda.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Say say tatamento.
[CUSTOMER][NEUTRAL] Dosero quatroolo 3 in the.
[AGENT][NEUTRAL] N gracias for verification information.
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] Neuroia yeah the the the endos blow over in fish.
[AGENT][NEUTRAL] Mhm.
[AGENT][POSITIVE] Correct.
[CUSTOMER][NEUTRAL] So you, you give it.
[CUSTOMER][NEUTRAL] Come.
[AGENT][NEUTRAL] In [PII].
[CUSTOMER][NEUTRAL] Yeah you are.
[AGENT][NEUTRAL] Laro er memeo said [PII] queso comp.
[CUSTOMER][POSITIVE] See, so be nice.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] To do cando la la to me as well in the watching she talk about on a boria con cuanto seria.
[AGENT][NEUTRAL] So
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] See me and your scientistsque esta lia no solamente traveser the unrupo de lao travajoeral companie travajo no man and de la polisa era for no.
[CUSTOMER][NEUTRAL] You know.
[AGENT][NEUTRAL] Um, but Affleck.
[CUSTOMER][NEUTRAL] I
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] I will call information that you don't.
[CUSTOMER][NEUTRAL] OK. OK.
[AGENT][NEUTRAL] Algo Sanchez.
[CUSTOMER][NEUTRAL] No hour and hour.
[AGENT][NEUTRAL] But.
[CUSTOMER][NEUTRAL] Oh
[CUSTOMER][NEUTRAL] I like