AccountId: 011433970860
ContactId: a2cc1483-5754-44e1-b88b-2ab409018bd6
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 17389 ms
Total Talk Time (AGENT): 10228 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/27/a2cc1483-5754-44e1-b88b-2ab409018bd6_20250327T20:24_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How may I help you?
[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How may I help you?
[AGENT][NEUTRAL] This is [PII] with APL. How may I help you?