AccountId: 011433970860
ContactId: a2ac8cfc-4f14-4191-872a-cab53c36db6a
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 26829 ms
Total Talk Time (AGENT): 10678 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=1.7, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/20/a2ac8cfc-4f14-4191-872a-cab53c36db6a_20250220T19:20_UTC.wav
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[AGENT][POSITIVE] Thank thank you for calling APL this is [PII]. How can I help you?
[AGENT][NEUTRAL] [PII] this is [PII]. How can I help you?
[AGENT][NEUTRAL] [PII] is on the line. Is there anybody there?