AccountId: 011433970860
ContactId: a291ade4-ba65-476c-8c72-dd1f1f90cfe7
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 346279 ms
Total Talk Time (AGENT): 194064 ms
Total Talk Time (CUSTOMER): 96157 ms
Interruptions: 1
Overall Sentiment: AGENT=0.1, CUSTOMER=0.4
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/13/a291ade4-ba65-476c-8c72-dd1f1f90cfe7_20250513T14:31_UTC.wav
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[AGENT][NEUTRAL] one of the.
[CUSTOMER][NEUTRAL] See all I wanna hear when I'm really though.
[AGENT][NEUTRAL] We the way.
[CUSTOMER][NEUTRAL] 3 minutes to get to the end of the quest.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] And you go la lando me too.
[AGENT][NEUTRAL] Yeah.
[CUSTOMER][NEGATIVE] In cuoca de tinta estafatu no contestancorandami inandiendo que.
[AGENT][NEUTRAL] Mhm
[AGENT][NEUTRAL] Like.
[CUSTOMER][NEUTRAL] Um, a collection.
[CUSTOMER][NEUTRAL] Oh tell me where you are going.
[CUSTOMER][NEUTRAL] Um, uh, and potoma.
[AGENT][NEUTRAL] uh, the police are gonna pay it.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEGATIVE] Again, no.
[CUSTOMER][NEUTRAL] Uh, the hospital or the outpatient.
[AGENT][NEUTRAL] the story.
[CUSTOMER][NEUTRAL] OK, it's Crodosquaadrocho 00 rosiete.
[CUSTOMER][NEGATIVE] A me mama no.
[AGENT][NEUTRAL] them.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK, serra Vasquez o telephone.
[CUSTOMER][NEUTRAL] See
[CUSTOMER][NEUTRAL] And no reme is the tele.
[AGENT][NEUTRAL] So you know vasques.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] Mr. [PII] perfect duo el cuandos to laboratorios vasquez.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Uh, no, no, no request but aqui a quesquelio el ochoventinue.
[AGENT][NEUTRAL] I tell you I've been doing.
[CUSTOMER][NEUTRAL] It unquest oslomanda.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] And um
[CUSTOMER][NEUTRAL] Lasorda [PII] you know [PII] de.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Lara and 10.
[AGENT][NEUTRAL] But cars de laser vasquezerenestacionoteer is a user elito.
[CUSTOMER][NEUTRAL] OK
[AGENT][NEUTRAL] Um, and it has to conquest keeperfo and build the diagnostics.
[AGENT][NEUTRAL] I commododos necessitamos likeslica the beneficio the principal vara fle parts.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] When I was just stopping a team for my.
[CUSTOMER][NEUTRAL] I don't say just say like lesomemetos today that he came.
[AGENT][NEUTRAL] See the foramente molemen noveningundocomo the question and.
[AGENT][NEUTRAL] The servis.
[AGENT][NEUTRAL] In [PII], audio.
[AGENT][NEUTRAL] Bala tune.
[CUSTOMER][NEUTRAL] CSL5bernai here see.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] El vento de rosinlamodomo cho de Marso if pa.
[AGENT][NEUTRAL] The and one of the name was Oro the.
[AGENT][NEUTRAL] Laser Baptist taro.
[CUSTOMER][NEUTRAL] See
[AGENT][NEUTRAL] The the name was uh.
[AGENT][NEUTRAL] When examined the diagnostico mero tambien.
[AGENT][NEUTRAL] Youmos.
[AGENT][NEUTRAL] Andrelamo the South Floria diagnostic imaging vitamin for para is to parla fecha deb says the resini quattro.
[AGENT][NEUTRAL] It is on relamomo resciorelamos and als and and and.
[AGENT][NEUTRAL] Uh
[AGENT][NEUTRAL] El Dora solicitaddo el copago de la vicita in embargopolia no curecopado la vici and negados apartheid to reclass e nottenclamo de quest.
[AGENT][NEUTRAL] Preo mosquelo que pasa.
[CUSTOMER][POSITIVE] Perfect.
[AGENT][NEUTRAL] So I'm kilos and the direction acuada or steno direction.
[AGENT][NEUTRAL] Um, I used to maintain a Mandar information for facts.
[AGENT][NEUTRAL] Oda trait.
[AGENT][NEUTRAL] Be question the.
[AGENT][POSITIVE] De la facilia Cestoso.
[AGENT][NEUTRAL] Poo senora uh basques some interesting pharmacs somos e appliclo beneficio de cudarapoli.
[CUSTOMER][POSITIVE] Perfect.
[CUSTOMER][POSITIVE] Perfect muchisimaaa.
[AGENT][NEUTRAL] Hey.
[CUSTOMER][NEGATIVE] Uh, no, no, no gracia.
[AGENT][NEUTRAL] Get.
[CUSTOMER][POSITIVE] Yeah, no problem. Mew well, bye bye.