AccountId: 011433970860
ContactId: a252d635-6dcb-442a-b394-88926c3c8a84
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 9479 ms
Total Talk Time (AGENT): 5529 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/07/a252d635-6dcb-442a-b394-88926c3c8a84_20250207T20:15_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL, this is [PII]. How may I help you?
[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How may I help you?