AccountId: 011433970860
ContactId: a2369cc4-c194-4f7f-af58-4dfb8cdca32c
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 182100 ms
Total Talk Time (AGENT): 95450 ms
Total Talk Time (CUSTOMER): 78734 ms
Interruptions: 2
Overall Sentiment: AGENT=1.5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/08/a2369cc4-c194-4f7f-af58-4dfb8cdca32c_20250108T20:51_UTC.wav
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[AGENT][NEUTRAL] We want this.
[CUSTOMER][NEUTRAL] All them.
[AGENT][NEUTRAL] On.
[CUSTOMER][NEUTRAL] Yeah, you.
[AGENT][POSITIVE] Oh gracious [PII], [PII].
[CUSTOMER][POSITIVE] [PII].
[CUSTOMER][NEUTRAL] It hears me.
[AGENT][NEUTRAL] Yeah.
[AGENT][NEUTRAL] If it gas if if you but you know I put in the number of police sell us before.
[CUSTOMER][NEUTRAL] Si sequester zerodos quadtro says zero unodos mm ele ocho.
[AGENT][NEUTRAL] telephone is connected.
[CUSTOMER][NEGATIVE] Treo Cinco the dress then just no no uno.
[AGENT][NEUTRAL] 3 play one over that like.
[CUSTOMER][NEUTRAL] She
[AGENT][POSITIVE] Perfect.
[AGENT][NEUTRAL] Get the.
[CUSTOMER][POSITIVE] So [PII].
[AGENT][POSITIVE] Yeah why not. Oh my gracious.
[AGENT][NEUTRAL] Hey [PII] we put carport for number complete mental.
[CUSTOMER][NEUTRAL] Marta la la na silent.
[AGENT][POSITIVE] correct.
[CUSTOMER][NEUTRAL] She's saying that.
[AGENT][POSITIVE] Perfect. So, the effectivida esta est activia apart del [PII] meventticuatro.
[CUSTOMER][NEUTRAL] Hi what's that?
[CUSTOMER][NEUTRAL] With
[AGENT][NEUTRAL] He does beneficifi in particular the other way.
[CUSTOMER][NEUTRAL] Hm, no copago ohentina.
[AGENT][NEUTRAL] OK. I'll do that.
[CUSTOMER][NEUTRAL] But some patients outpatient in office you know.
[AGENT][NEUTRAL] Correct. And the informac on the record on a verificas in the cover it's just a disclaimer kila polie.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] A la polia cure loss and no curepalavi.
[CUSTOMER][NEUTRAL] No cor corso.
[AGENT][NEUTRAL] No, it
[AGENT][POSITIVE] Correct.
[CUSTOMER][NEUTRAL] Quanta.
[AGENT][NEUTRAL] A cure.
[CUSTOMER][NEUTRAL] Save me.
[AGENT][NEUTRAL] Yes, yes.
[AGENT][NEUTRAL] Uh, no, as the visa, no, the lossa.
[CUSTOMER][NEUTRAL] No.
[CUSTOMER][NEUTRAL] OK, no.
[AGENT][NEUTRAL] numbers.
[CUSTOMER][NEUTRAL] March.
[CUSTOMER][NEGATIVE] OK, OK, you better.
[AGENT][NEUTRAL] Everyone went to are you [PII].
[CUSTOMER][NEUTRAL] No.
[AGENT][POSITIVE] Get on excellent.
[CUSTOMER][NEUTRAL] Oh hello.