AccountId: 011433970860
ContactId: a21b83a6-91fc-4fea-b9c8-c59e6f171c2d
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 707780 ms
Total Talk Time (AGENT): 207531 ms
Total Talk Time (CUSTOMER): 340928 ms
Interruptions: 1
Overall Sentiment: AGENT=0.1, CUSTOMER=-0.1
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/24/a21b83a6-91fc-4fea-b9c8-c59e6f171c2d_20250324T17:15_UTC.wav
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[AGENT][NEUTRAL] Yeah it's just for a man American Public life. M is [PII].
[CUSTOMER][NEUTRAL] In gracia [PII] bueno mira [PII] and the post of el [PII] domiventi yeah they have no documentraki onapolisa.
[CUSTOMER][NEUTRAL] And that the oblique oblique.
[AGENT][NEUTRAL] OK, ya, um, the number of the polisa.
[CUSTOMER][NEUTRAL] When a yoga tango er this day.
[CUSTOMER][NEUTRAL] Grouppolia ngaba raita uno.
[CUSTOMER][NEUTRAL] Year certificado this er er numero el el seguro Social dele inento enta guarentido bei cuatro.
[CUSTOMER][NEUTRAL] Yeah take water.
[AGENT][NEUTRAL] Laarjeta is an American public life.
[CUSTOMER][NEUTRAL] No, actually it is the life insurance or fixed the una diagonal public.
[AGENT][NEUTRAL] OK.
[AGENT][NEGATIVE] It's a sotra compania. It's a no no somoslamima compania. It's the
[AGENT][NEUTRAL] See yam mandola ala compankibocada porque niunos numerosqueedios on the nosotros innosotrosmo American public life in nosarjetais ape ele.
[CUSTOMER][NEUTRAL] No.
[CUSTOMER][NEUTRAL] Bueno.
[CUSTOMER][NEUTRAL] They be that and they have they you say gito.
[AGENT][NEUTRAL] Appointment was
[CUSTOMER][NEUTRAL] Where theycque.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] moss Carlovajo and numeral.
[CUSTOMER][NEUTRAL] See mehamira uh you I'm the book [PII] fatal uncle [PII] I much I'm a picodiano pero.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Mm Clomo.
[CUSTOMER][NEUTRAL] Hi yeah come OK quick baby. I'm in [PII].
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEGATIVE] Eque toquerequiniento chea.
[CUSTOMER][NEUTRAL] Warranty those bei cuatros in 20 days.
[CUSTOMER][NEUTRAL] No menteraventi cuatrosti.
[AGENT][NEUTRAL] Pinticuatro Seente cuatro.
[CUSTOMER][NEUTRAL] Mhm, but that's a typicalcaromira.
[CUSTOMER][NEUTRAL] Hey, this the hair.
[CUSTOMER][NEUTRAL] Gurocas. OK, er, the aqui this the mira er reed punto you the porque nose mucho de to group.
[AGENT][NEUTRAL] Yes que no esenno is no shotarjeta noes no pertenesa no sotro so no no ed then the satarjeta the donde um so acabo bus got it bajo numerroso el cinco ocho sero cuatrodos do cuatros siete quatro ino no sallenadacommosama um sammavaso esposoillobuscobajo nombre.
[CUSTOMER][NEUTRAL] T. [PII].
[CUSTOMER][NEUTRAL] Ah, [PII] well [PII].
[CUSTOMER][NEUTRAL] [PII]
[CUSTOMER][NEUTRAL] E [PII].
[AGENT][NEUTRAL] [PII].
[CUSTOMER][POSITIVE] [PII] well.
[CUSTOMER][NEUTRAL] Really.
[CUSTOMER][NEUTRAL] Ah.
[CUSTOMER][POSITIVE] [PII] well.
[AGENT][NEUTRAL] See
[AGENT][NEUTRAL] Um, sitampocovajo nombre dein contradocommosiamavala imprea deltravajalo bus camos desa formattambia.
[CUSTOMER][NEUTRAL] I, I mean you see the and they are you the me life L A E F A A.
[CUSTOMER][NEUTRAL] Insurance Ifemiurang.
[CUSTOMER][NEUTRAL] Of
[CUSTOMER][NEUTRAL] O F F A A una diagonal.
[CUSTOMER][NEUTRAL] O B L E C U.
[AGENT][NEUTRAL] See pocos in no it's cono sotros not in it's a tala ta numer telephone peaalo and it's a companyia perque mhm.
[CUSTOMER][NEUTRAL] Made up
[CUSTOMER][NEGATIVE] Later active is a false virhemia beido er of Guarina.
[CUSTOMER][NEUTRAL] Tie 3 they quarano novetaincota.
[CUSTOMER][NEUTRAL] Oh
[CUSTOMER][NEUTRAL] Uno Ochos and tote say nose vein.
[AGENT][NEUTRAL] Sivanequeymarles ao and toss porque.
[CUSTOMER][NEUTRAL] No, OK, no eco numerocomoque, yeah, poque pue viejo etto de febrero de do milk coqueloisto.
[AGENT][NEUTRAL] Um,
[AGENT][POSITIVE] Oh wow, yeah, in much of the info.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] You know, knowing and pesoqueusa de la condition to loque.
[AGENT][NEUTRAL] It is much I see um.
[AGENT][NEUTRAL] She's a no no you that really but it says contra company uh so um.
[CUSTOMER][NEUTRAL] It's, it's on the tara support it so it's so.
[AGENT][NEUTRAL] uno cho sciento siete says no.
[CUSTOMER][NEUTRAL] Uh-huh, say no thing Coremira aqui this.
[CUSTOMER][NEUTRAL] But a teleoreti.
[CUSTOMER][NEUTRAL] But you say.
[CUSTOMER][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] I I'm numeral telecom.
[AGENT][NEUTRAL] Well
[CUSTOMER][NEUTRAL] Uh, LPN
[CUSTOMER][NEUTRAL] No, but all that mucho those all those say or say unoventiete to are mira aqui your teno un say essea.
[CUSTOMER][NEUTRAL] Guatro cinco cuatro cinco re resincuentao.
[AGENT][NEUTRAL] No. No.
[CUSTOMER][NEGATIVE] I don't know, get to this queuela compan I to my put you a lesson.
[AGENT][NEUTRAL] No, not someone like my company.
[AGENT][NEUTRAL] Um,
[CUSTOMER][NEUTRAL] Tomosajo.
[AGENT][NEUTRAL] See condosada no nombre de resa this a case life insurance iquera despoo.
[CUSTOMER][NEUTRAL] Office
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Life in the office in una diagonal public.
[AGENT][NEUTRAL] Melore.
[CUSTOMER][NEUTRAL] O B L E C
[CUSTOMER][NEUTRAL] It.
[CUSTOMER][NEUTRAL] And don't say yo yoya pra balaosa to go yeah I know that my commousae.
[AGENT][NEUTRAL] See, um, so I sees Carlenum on the pero is the poo salad is the in a tarta que queer moan and umbrella compania.
[CUSTOMER][NEUTRAL] Oh.
[CUSTOMER][NEGATIVE] But I never see the uh or a key.
[CUSTOMER][NEGATIVE] Are you not that hate to have it that he come on unpape unsejo unseo.
[AGENT][NEUTRAL] Oh.
[CUSTOMER][NEUTRAL] They have, they have me.
[CUSTOMER][NEUTRAL] At this stage.
[CUSTOMER][NEUTRAL] Mira, and it said you are then to Mira come on this.
[CUSTOMER][NEUTRAL] I know compacts rose, benefit group.
[AGENT][POSITIVE] Compact, um, compact.
[CUSTOMER][NEUTRAL] Yeah
[AGENT][NEUTRAL] Road
[CUSTOMER][NEUTRAL] Ro benefit group.
[AGENT][NEUTRAL] L A O
[CUSTOMER][NEUTRAL] Uh-huh, no, SAA.
[CUSTOMER][NEGATIVE] Compa rote.
[CUSTOMER][NEUTRAL] Benefit group.
[AGENT][NEUTRAL] El Novapolo universidad de Victoria.
[CUSTOMER][NEUTRAL] Ah, I told
[CUSTOMER][NEUTRAL] No, no, el el [PII].
[CUSTOMER][NEUTRAL] Palagencias central intelliggencia active queloir my doriefe.
[CUSTOMER][NEUTRAL] They don't
[AGENT][NEUTRAL] See you not go there yeah.
[CUSTOMER][NEUTRAL] Or 6 or not 6.
[AGENT][NEUTRAL] Porque cono busco compact rose group que que queuve is sale universidad de victoria peronoreoqueo el numerocorreo.
[CUSTOMER][NEUTRAL] Oh
[CUSTOMER][NEUTRAL] Mm, mira aquia unmero de telefonote seore.
[CUSTOMER][NEUTRAL] They do kings.
[CUSTOMER][NEUTRAL] [PII] they have dereopola necessaque idea the porque ella silo quisto.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][POSITIVE] Yes I do.
[AGENT][NEUTRAL] CSS numeral telefono um close the this aqueun numeral the the CIA solepocique de la pao es numeral telephone miere redos unocinca versile puea una resuesta.
[CUSTOMER][POSITIVE] Er, I, yeah, bring it to me have poque maina the jobendo pero no no paraesto.
[AGENT][NEUTRAL] Yeah.
[AGENT][NEUTRAL] But then neque preuntaesayoien unten espanol commoleesotra companiaose perla popasara versi s um spoda you that OK one momentoorav.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] See me [PII] to megado if the puede said queublilo comprades a compania where they.
[AGENT][NEUTRAL] Where they said
[AGENT][NEUTRAL] The mono.
[CUSTOMER][POSITIVE] Perotavia mucha gracia di diga.
[AGENT][NEUTRAL] Even now.
[AGENT][NEUTRAL] You wantmento momento.
[AGENT][NEUTRAL] Bye.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEGATIVE] You are on hold.
[AGENT][NEUTRAL] 1891.
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] Hello?