AccountId: 011433970860
ContactId: a1fa5ca8-43cd-4b65-bb0c-5668e9b94745
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 40060 ms
Total Talk Time (AGENT): 980 ms
Total Talk Time (CUSTOMER): 24101 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=-3
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/16/a1fa5ca8-43cd-4b65-bb0c-5668e9b94745_20250616T14:33_UTC.wav
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[AGENT][NEUTRAL] any
[CUSTOMER][NEGATIVE] Hi, this is [PII] from, uh, Levinson Built. I'm actually not a broker. I'm the employer, um, for whatever reason, it's, uh, it's telling me that they can't find my account. I'm trying to log into the employer portal.
[CUSTOMER][NEGATIVE] And it's telling me it can't find my account, but I, I go into it every month to pull down the invoice and all of a sudden it can't find my account.
[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Hello.