AccountId: 011433970860
ContactId: a1d914b6-1c27-444a-8f72-5bd2f638c415
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 26020 ms
Total Talk Time (AGENT): 9429 ms
Total Talk Time (CUSTOMER): 19930 ms
Interruptions: 1
Overall Sentiment: AGENT=1.3, CUSTOMER=2.5
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/03/a1d914b6-1c27-444a-8f72-5bd2f638c415_20250603T18:00_UTC.wav
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[CUSTOMER][NEUTRAL] Tough, but I mean, I just, it was just super bizarre because I was literally using it yesterday and then all of a sudden I, I come in this morning and it's, it's gone. It's almost like somebody deleted it and, and let me ask you this since I do have you on the phone, if it, it does actually get deleted, is there a way to recover that, or is it to put?
[AGENT][POSITIVE] Thank you for calling ATL.
[AGENT][NEUTRAL] Yeah
[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How may I help you?
[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How may I help you?
[CUSTOMER][POSITIVE] OK, that's awesome and is.