AccountId: 011433970860
ContactId: a1ab7a76-5ab3-4883-992d-be75a25cbb85
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 3720 ms
Total Talk Time (AGENT): 2790 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/24/a1ab7a76-5ab3-4883-992d-be75a25cbb85_20250624T21:03_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII].