AccountId: 011433970860
ContactId: a1a9acfc-3106-496c-a021-fc31a51495ab
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 422799 ms
Total Talk Time (AGENT): 178659 ms
Total Talk Time (CUSTOMER): 110139 ms
Interruptions: 1
Overall Sentiment: AGENT=1.4, CUSTOMER=1
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/28/a1a9acfc-3106-496c-a021-fc31a51495ab_20250328T13:31_UTC.wav
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[AGENT][NEUTRAL] And one of the.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] We the.
[CUSTOMER][NEUTRAL] I will uh
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] and maintenance all that way.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Correct Moo uh mepo performing a look at research information.
[AGENT][POSITIVE] Yes yes.
[CUSTOMER][POSITIVE] OK that is a beneficio cert.
[AGENT][NEUTRAL] See.
[CUSTOMER][POSITIVE] OK, perfect.
[CUSTOMER][NEUTRAL] OK, so [PII] bro.
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] M.
[AGENT][NEUTRAL] Permitomo mo. OK, [PII] telephone.
[CUSTOMER][NEUTRAL] The
[CUSTOMER][NEUTRAL] I
[AGENT][POSITIVE] Perfect. So unit electronic sociopolisa.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][POSITIVE] Which is my [PII] principal.
[CUSTOMER][NEUTRAL] I, yes I do.
[AGENT][POSITIVE] Perfect. No problem [PII] el prose medical uh consumed elle indicadosius by ingres or eras.
[CUSTOMER][NEUTRAL] Yes, I cement yam fashion is saber no no reso.
[AGENT][NEUTRAL] Oh.
[AGENT][POSITIVE] Perfect porque porque lidos beneficios beneficio spitaliacion.
[AGENT][NEUTRAL] ELB.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] He won the hearing beneficials they were absaver in the as a disclaimer.
[CUSTOMER][NEUTRAL] Is Santo.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Lacus.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Laresa is beneficial la ingress.
[AGENT][NEUTRAL] Just.
[CUSTOMER][POSITIVE] OK fantastic.
[AGENT][NEUTRAL] It's considered outpatient.
[AGENT][NEGATIVE] Is bien minointos dolores alao.
[AGENT][NEUTRAL] No
[AGENT][NEUTRAL] Correct, it, it practicamente er beneficiosel miss [PII] mimosino elle cure el elmimoto estospitaliado Maera miltosol.
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][POSITIVE] Easiest uh easy no eltramiento outpatient they will form asociminostos.
[CUSTOMER][POSITIVE] OK, perfect. So yes toto applica to ablica was and and and lo primaria.
[AGENT][POSITIVE] Correct.
[CUSTOMER][NEUTRAL] Oh.
[AGENT][POSITIVE] Correct, that's yes. I used spiel doctors [PII] commander cla prima principal cuandoro principal pala part heliossecao esqua doctor [PII] a difference.
[CUSTOMER][NEUTRAL] Hey.
[AGENT][NEUTRAL] Ptolema.
[CUSTOMER][NEUTRAL] See you.
[CUSTOMER][NEUTRAL] I see plaques.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] It's correct. Seepelecommo alseguro supplemental on gap no puede curi desorinto de lossus prosemi reel to see this pue de seguro principal.
[CUSTOMER][NEUTRAL] And.
[CUSTOMER][NEGATIVE] Bla blah.
[AGENT][NEUTRAL] There's.
[CUSTOMER][POSITIVE] Yeah, OK, perfect.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] As yes.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] I.
[CUSTOMER][NEUTRAL] No, it's a, no, it's so, no, no, it's so, it's a bro.
[AGENT][NEUTRAL] Porte.
[CUSTOMER][POSITIVE] It's so mucha mucha gracia.
[AGENT][NEUTRAL] Get get moving.
[CUSTOMER][NEUTRAL] Mm
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][POSITIVE] It was perfect. It was.