AccountId: 011433970860
ContactId: a1a7b922-3b1b-43d1-ab47-d89c7d8fa841
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 127419 ms
Total Talk Time (AGENT): 31249 ms
Total Talk Time (CUSTOMER): 33250 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/26/a1a7b922-3b1b-43d1-ab47-d89c7d8fa841_20250226T16:57_UTC.wav
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[AGENT][NEUTRAL] It has to be a man American Public Life [PII] [PII].
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] OK, is the youcur for working you cancel army members here.
[AGENT][NEUTRAL] OK, I hear that call us the number of the policy, sir.
[CUSTOMER][NEUTRAL] Uh, group of numeral is this or member numeral.
[AGENT][NEUTRAL] No, when I see mhm.
[CUSTOMER][NEUTRAL] Remember numeral zero and rescue sit incuenta chores.
[AGENT][NEUTRAL] In sofanasiento.
[CUSTOMER][NEUTRAL] Ferroreose sin.
[AGENT][NEUTRAL] Is the number at telephone.
[CUSTOMER][NEUTRAL] Doue or George Josero Cue city city.
[AGENT][NEUTRAL] In [PII].
[CUSTOMER][NEUTRAL] For power
[AGENT][NEUTRAL] OK, but I saw Tina Lacon and universal trucking, um, tengo telefono de yo siloposacono representantere.
[CUSTOMER][NEUTRAL] [PII] [PII].
[AGENT][NEUTRAL] Siva said [PII].
[CUSTOMER][NEUTRAL] See?
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] See?
[AGENT][NEUTRAL] [PII] momentelo ecto.
[CUSTOMER][POSITIVE] For yes yes.
[CUSTOMER][NEGATIVE] You are on hold.
[CUSTOMER][NEUTRAL] Capital Group PBA.
[CUSTOMER][NEUTRAL] Yeah