AccountId: 011433970860
ContactId: a19efbe0-bf81-4ed9-9486-3f6eaa96917e
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 15890 ms
Total Talk Time (AGENT): 4709 ms
Total Talk Time (CUSTOMER): 951 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/13/a19efbe0-bf81-4ed9-9486-3f6eaa96917e_20250313T13:51_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling ATL. This is [PII]. How may I help you?
[CUSTOMER][NEUTRAL] Um,