AccountId: 011433970860
ContactId: a191beaa-0378-46da-a156-ccc82b12fb65
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 14520 ms
Total Talk Time (AGENT): 5939 ms
Total Talk Time (CUSTOMER): 2988 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/12/a191beaa-0378-46da-a156-ccc82b12fb65_20250612T18:23_UTC.wav
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[AGENT][NEUTRAL] [PII] this is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Oh that.
[AGENT][NEUTRAL] CPL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Oh yeah