AccountId: 011433970860
ContactId: a1843afa-d685-4428-8163-78e6953876af
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 446279 ms
Total Talk Time (AGENT): 195917 ms
Total Talk Time (CUSTOMER): 161469 ms
Interruptions: 1
Overall Sentiment: AGENT=0.1, CUSTOMER=0.3
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/13/a1843afa-d685-4428-8163-78e6953876af_20250113T14:19_UTC.wav
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[AGENT][NEUTRAL] Mania Gracia.
[CUSTOMER][NEUTRAL] They one of dia [PII].
[AGENT][NEUTRAL] Come on a quintero.
[CUSTOMER][NEUTRAL] The borquesta travajado beneficiariose guruo el questiborque latiatienne dela and manana viral aldo you know sabravigente ta tati.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Ele beneficiariole.
[CUSTOMER][NEUTRAL] Um, well, not in eso travajo no no no no nose.
[AGENT][NEUTRAL] OK, uh, that polia. OK, and beneficiariola persona quereslo beneficio de que jao Jaquela muerto, um, perosieleo.
[CUSTOMER][NEUTRAL] Uh-huh, ah, they cool but you know, so yeah, uh-huh, and then.
[AGENT][NEUTRAL] No, no, no, Pepe, no Pecoez, um, stannapolisareo.
[CUSTOMER][NEGATIVE] No, you're not.
[AGENT][NEUTRAL] OK, at the end una manera de Jamallo puedo toriarlo, uh toaoste per informacion.
[CUSTOMER][NEUTRAL] See yayamallo.
[AGENT][NEUTRAL] OK, does is deme demesuumbre on numer telephone and caso de la de connector.
[CUSTOMER][NEUTRAL] The mere [PII].
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] Yeah, no telephone resino.
[CUSTOMER][NEUTRAL] The [PII] resent.
[AGENT][NEUTRAL] Mhm
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] OK, number of the policy.
[AGENT][NEUTRAL] Inlatavajo outpatient outer.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] A kid is in apart the one when they have a long one.
[CUSTOMER][NEUTRAL] I give you a number ami the individual being a number of the group that I.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] No, but the numerro de la polia malargo that's a impesano concero on ie the sero.
[CUSTOMER][NEUTRAL] Ah, when I give and this uno para pita para.
[AGENT][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Uh beneficial numeral or or
[AGENT][NEUTRAL] Oh no they just have numeral no and and ultimo they hit OK no this is here how patient or impatient.
[CUSTOMER][NEUTRAL] Uh, 33 of those.
[CUSTOMER][NEUTRAL] Be in.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Tino do say N M L C.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Mhm
[AGENT][NEUTRAL] OK, yeah, the one I can assist you I put uh um out to for OK.
[CUSTOMER][NEUTRAL] OK, then my Marello momentconto.
[AGENT][NEUTRAL] See, see.
[CUSTOMER][NEUTRAL] yeah.
[AGENT][NEUTRAL] You know.
[CUSTOMER][NEUTRAL] Darling?
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] Yellow City.
[CUSTOMER][NEUTRAL] See they see me.
[AGENT][NEUTRAL] Yeah
[AGENT][NEUTRAL] Yeah, [PII].
[CUSTOMER][NEUTRAL] See one of Villas.
[AGENT][NEUTRAL] Buenodoblac bring from public life um necessitos to facial immiento yo to [PII].
[CUSTOMER][NEUTRAL] Uh, you say we go the pereque queso travajado, uh, the schoocho de abbril the miloesinto set ocho.
[AGENT][POSITIVE] OK, no problem.
[AGENT][NEUTRAL] OK, gracias, so this information our verific constant posa um mepover have electronico.
[CUSTOMER][NEUTRAL] See re electronicque Helier sero sero uno arova gmail punto.
[AGENT][POSITIVE] perfect gracias bueno, OK.
[CUSTOMER][POSITIVE] Perfecto gracias.
[AGENT][NEUTRAL] Yeah like I think I went there.
[CUSTOMER][NEUTRAL] 11.
[AGENT][NEUTRAL] OK, [PII] came from us you know look and assta and the other way.
[CUSTOMER][NEUTRAL] See and el queriaber seesietaticatienne er er er etavigente toviapo necessita yay.
[CUSTOMER][NEUTRAL] I look torquebabi uh manana.
[AGENT][NEUTRAL] Oh.
[AGENT][NEUTRAL] See, see, um, latajeta, um, well I tellac mepolacion.
[CUSTOMER][NEUTRAL] De la de la casa.
[AGENT][NEUTRAL] See, uh-huh.
[CUSTOMER][NEUTRAL] See [PII].
[AGENT][NEUTRAL] Perfecto. OK. Ceci la poliattaviasadi gente, um, la fecha the effectivida is uno deitressosatargetaquenua cambiao la polisa la polia la mimaello beneficio solo mimotodavia.
[AGENT][NEUTRAL] Sopoacambia lapolia mhm.
[CUSTOMER][NEUTRAL] Oh
[CUSTOMER][NEUTRAL] OK, yeah, see, potenialaduda see comolo del seguroman nuevo duda sta yeah.
[AGENT][NEUTRAL] Mm.
[AGENT][NEGATIVE] Oh no, see, no, no funcmahiarque el major medical queerusse primario no funa e quetapao de civil um coseburo and says no no semola carjetati polosano aminosca on cambio.
[AGENT][NEUTRAL] Cacao er personas OK the repented group of product OK I don't then the can the pago and cambiolatavalata.
[CUSTOMER][POSITIVE] OK, perfecto mucha gracia for you.
[AGENT][NEUTRAL] Mhm
[AGENT][NEUTRAL] Then I.
[CUSTOMER][NEUTRAL] No, no, that's solo el el el ve manana is a tica is a puentoselle mandarian el via I say a good.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Mhm.
[AGENT][POSITIVE] Correct, yes. Mhm.
[CUSTOMER][POSITIVE] OK, bueno mucha graciati.
[AGENT][NEGATIVE] Mm then now I gracia rape at the Iquiero.
[CUSTOMER][NEUTRAL] It was.
[AGENT][NEUTRAL] You, yeah, don't know.
[CUSTOMER][NEUTRAL] Bye.